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Medical Receptionist/Eligibility Navigator

Company: Windrose Health Network Inc
Location: Trafalgar
Posted on: May 15, 2022

Job Description:

Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary, and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Medical Receptionist-Bilingual position at WindRose Health Network could be the job you are looking for.We are currently seeking a Medical Receptionist-Bilingual that will work effectively within the WindRose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are seeking a Medical Receptionist that will be in Marion County who is a good advocate for their patients, solution-oriented, honest, and passionate. WindRose Health Network provides an opportunity for our employees to gain experience in a high energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others.Customer Service ComponentGreets consumers and visitors in a courteous, welcoming manner.Responds to incoming telephone calls by offering pertinent informationScheduling appointments.Whenever a consumer presents him/herself in the Health Center as an established patient, verifies registration information by validating and updating insurance/payer information and patient demographics.Completes the registration process to include patient demographics, insurance and/or payer information local emergency contacts,Distributes new information packets, copies insurance cards, and completes all necessary formsIf indicated, instructs consumers on WHN's sliding fee scale and provides related forms,If indicated, instructs patients on WHN's Assisted Medication Program and provides related forms.Collects patient co-pays or other payments.Schedules and reschedules appointments according to office guidelines.Directing all visitors to appropriate in-house personnel.Monitors the Health Center's waiting area for consumer/visitor problems and maintains neatness in that area.Assists with the patient check-out process including collecting payments, issuing receipts, and posting cash payment data.Front Office Component.Serves as a consumer/visitor liaison between the front office and back office. The daily mail distribution.Education, Experience & Training:High School graduate or GED required; previous training in Customer Service skills related to telephone and/or Service Desk preferred.A qualified candidate should preferably have at least two (2) years of work experience as a Receptionist in a health care service delivery setting.Experience with interpreting/translating is preferable.A qualified candidate should have a working knowledge of at least one word processing software package (preferably MicroSoft Word) and one spreadsheet development software package (preferably Micro Soft Excel).A working knowledge of at least one electronic medical record (EMR) is preferred.A Qualified Candidate must be fluent in the Spanish and English languages.Benefits:Health Insurance (low cost)Dental and Vision InsuranceSTD/LTD/Life Insurance Employer Paid401K Retirement PlanFlexible Spending AccountPaid Holidays(PTO) Paid Time OffEEO


Keywords: Windrose Health Network Inc, Bloomington , Medical Receptionist/Eligibility Navigator, Administration, Clerical , Trafalgar, Indiana

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