Hotel Desk Clerk
Company: Home2 Suites Bloomington
Location: Bloomington
Posted on: December 28, 2025
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Job Description:
Job Description Job Description No matter whether a guest
arrives weary from their travels or excited for a vacation, as a
Hotel Desk Clerk, you know what to do to make them feel at home.
They will appreciate the pristine lobby, your warm welcome, and
your efficiency in getting them checked in and pointed in the right
direction. When they know you genuinely care about the quality of
their stay, you are operating at a level of excellence which in
turn creates a customer for life. Benefits Offered: Incentives $
Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time)
Merit Increase $ 401k with Employer Contribution (Full-Time)
Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time)
Long-term/Short-term Disability (Full-Time) Accident (Full-Time)
Critical Illness (Full-Time) Cross-training Opportunities Hotel
Room Discounts Schedule: -Evenings -Weekends -Full-Time/Part-Time
Our Hotel Desk Clerks makes a difference by: A warm,
people-oriented demeanor A team-first attitude A gift for paying
attention to the smallest details As Hotel Desk Clerk, you will:
Organize, confirm, and process guest check-on/check-outs and adapt
for any changes, verify guest identity Respond to and resolve guest
requests Secure payments, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions,
amenities, and local interests Run daily reports, reviewing to see
what needs to be communicated to the next shift’s staff Complete
cashier and closing reports, counting the bank at the end of each
shift securely Accept and record wake-up calls, delivering to the
right department Maintain confidentiality of all guests,
proprietary information Communicate any emergency, lost item, or
theft to proper staff and/or authorities Report maintenance
problems, accidents, and safety hazards Keep contingency lists in
case of emergency and communicate and necessary messages Protect
company assets Comply with all quality assurance expectations To be
a successful Guest Service Representative, you need: A professional
demeanor, a warm and welcoming personality, and must be able to
engage easily and actively connect with others. Be genuinely caring
and compassionate and visibly demonstrate desire to understand
others. Create confidence and trust, while communicating the right
message at the right time. Be comfortable conversing with
individuals from a variety of backgrounds and at all organizational
levels. Be direct yet tactful and considerate of the audience.
Speak with others using clear and professional language, and answer
telephones using appropriate etiquette. Maintain awareness of
undesirable persons on premises. Clean professional appearance.
Perform other reasonable job duties as requested by Supervisors.
Minimum Requirements: The Hotel Desk Clerk role requires standing
for long periods of time, or entire shifts. Read and visually
verify information in a variety of formats (i.e., small print).
Grasp, turn and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move, lift,
carry, push, pull, and place objects weighing less than 25 pounds
without assistance. MHG Hotels LLC seeks to attract and retain a
high-performing and diverse workforce in which employee differences
are respected and valued to better meet the varying needs of the
diverse customers we serve. MHG Hotels LLC is an equal opportunity
employer and does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state,
or local laws. If you are an individual with a disability and need
assistance completing the online application, please call
317-356-4000 extension 203. Please leave a message and a member of
our Human Resources team will return your call within three
business days. Alternatively, an email may be sent to
hr@mhghotelsllc.com “Applicant Accommodation” should be included in
the subject line of the email. Please note that this phone number
and email are only for those individuals who would like to request
accommodation to apply for a job.
Keywords: Home2 Suites Bloomington, Bloomington , Hotel Desk Clerk, Administration, Clerical , Bloomington, Indiana
