Records Services Specialist, Office of Undergraduate Admissions
Company: Indiana University
Posted on: January 12, 2019
An Admissions Records Service Specialist is responsible for a variety of complex tasks related to the student records and the admissions process. Serves as an information specialist and area expert to students, potential students, staff, faculty and external agencies either online, telephone or in person. Provides evaluation expertise during the investigation of complaints, challenges, and requests for review from Deans, Department Heads and individual students regarding the application and credentials evaluation process. Provides preliminary information on matters related to financial aid, scholarship eligibility, housing, orientation, student accounts and other university related policies, procedures, and programs. Serves as informational resource to staff, assists staff in resolving problems, and answers staff questions regarding policies and procedures for application review and credit transfer articulation. Investigates and resolves problems, complaints, or discrepancies, and provides direct in-person, telephone, and email services to clients and especially for clients who require complex services. Represents the Office of Admissions at outreach events both on and off campus. Interprets and utilizes current and historical information from the Student Information System (SIS), OnBase, CRM, and Parchment. Conducts first round review of the application file before a determination is sent to the applicant and validates information and decision for accuracy. Interprets the courses and grades required for admission and counsels students on admission decisions and the articulation of transfer coursework and recommends admission decisions.
REQUIRED: High school diploma or GED and three years of office experience.Proven ability to perform various tasks simultaneously with consistently high accuracy while dealing with the public in a high volume, high stress environment and have a consistent positive temperament with continuous public interaction. Demonstrated computer skills including accurate keyboarding skills and competent knowledge of Word, Excel, Access, Outlook and other tools, office equipment, and resources; ability to maintain the privacy of confidential files; and is comfortable working with the public.Excellent interpersonal and communication skills, including a customer service orientation and demonstrated ability to work well with a wide range of personalities. Possess a high degree of knowledge, tolerance for stress, attention to detail, and adaptability to exhibit competence, patience, and tact in a fast paced environment; and demonstrated analytical ability in resolving both administrative and procedure problems. Initiative, reliability, flexibility and positive attitude while handling stressful situations and confidential information and materials essential as is promptness, dependable attendance, and a strong work ethic. Preferred Qualifications Bachelor's degree; experience in a higher education setting; experience working in a fast-paced, complex customer service area; working knowledge of the university's admission requirements, academic programs and IU systems policies and procedures; enthusiasm for ensuring that the Hoosier tradition continues with future freshman classes. Working Conditions / Physical Demands Position requires some evening and weekend work as needed.Work environment is fast moving with significant stress. Position requires the ability to work at a desk for extended periods with a high volume of client contact while maintaining a pleasant and professional demeanor. Some visual, neck and shoulder strain is common. Some lifting is required in preparation for events and programs and preparing mailings. Seasonally, this position may be required to support the front desk area of the office which receives all visitors.
Keywords: Indiana University, Bloomington , Records Services Specialist, Office of Undergraduate Admissions, Administration, Clerical , Bloomington, Indiana
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