Call Center Representative

Location: Louisville
Posted on: June 23, 2025

Job Description:

CornerStone Staffing is hiring for Customer Service Representative in Louisville, KY Work for one of the largest independent specialty pharmacies in the US Don't miss out on this opportunity! APPLY TODAY Call Center Representative Louisville, KY Compensation & Schedule • $17.00/hr • Monday–Friday, 11:30am–8:00pm • W2 • Start date: TBD ROLE IMPACT As a Call Center Representative, you’ll serve as the first point of contact for patients, caregivers, and providers. Your ability to manage inbound/outbound communication efficiently and deliver accurate, empathetic service directly supports care continuity and patient satisfaction. KEY RESPONSIBILITIES • Respond to inbound and outbound calls, delivering accurate and helpful information • Process prescription refills and coordinate shipment schedules • Resolve caller inquiries and ensure thorough follow-up • Adhere to all company policies, HIPAA regulations, and workflow protocols • Maintain a positive, solution-focused tone in all interactions MINIMUM QUALIFICATIONS • 1 year call center or customer service experience preferred • Prior experience in healthcare or pharmacy setting a plus • Must obtain Pharmacy Board Technician Registration within 30 days of hire • Typing speed of 35 WPM CORE TOOLS & SYSTEMS • Microsoft Office (Outlook, Word, Excel) • Call routing systems (VoIP/CRM-based) • EHR/EMR platforms (preferred) PREFERRED SKILLS • Strong interpersonal and verbal communication • Proven problem-solving ability in a fast-paced setting • Reliable transportation for on-site hybrid requirements By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy IRVING123

Keywords: , Bloomington , Call Center Representative, Customer Service & Call Center , Louisville, Indiana