Patient Advocate I
Company: Advanced Dental Center Inc
Location: Louisville
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: Summary: The
Patient Advocate I position is the “first impression” position of
Advance Dental Center. The Patient Advocate is a part of the front
office team and is the liaison between patients and back office
staff. This position is a floater position, so it will fill in at
any location that needs a front desk. This position takes on front
office responsibilities while providing a high level of customer
service. The patient advocate reports directly to the office
manager at the East location. FLSA Status: Hourly / Non-Exempt
Duties and Responsibilities Greet and build rapport with patients
as they enter into the dental practice. Answering phone calls in a
timely manner. Verifying patients’ appointments through email, text
and phone calls through open dental. Making proactive phone calls
to schedule appointments off the ASAP list. Responsible for
checking in all patients for their appointments. Responsible for
maintaining and updating patients' profiles within open dental as
needed prior to the appointment. Ensures that the patient's dental
insurance is verified prior to the appointment. Responsible for
collecting patient fees and copays prior to the appointment.
Ensures that the patient understands their treatment plan and
payment options. Providing patients with quotes on dental
procedures. Ensures that the patient is checked out and is offered
a follow up appointment. Ensures that the reception and front desk
areas are always clean and sterilized. Updates the office manager
for ordering office supply needs as needed. Completes other duties
as assigned. Requirements: Position Requirements: Minimum of a high
school diploma. Must be able to provide a high level of customer
service. Must have excellent verbal and written communication
skills. Previous experience working in the dental field is
preferred. Must have the ability to multi-task and work effectively
in a face paced environment. Must follow HIPAA Compliance. Must be
well organized and have excellent computer skills. Must be able to
thrive in a team-oriented environment. Physical Requirements:
Ability to sit for long periods of time. Ability to work in an area
where the noise level is typical of an office environment
Keywords: Advanced Dental Center Inc, Bloomington , Patient Advocate I, Customer Service & Call Center , Louisville, Indiana
