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Application Engineer - Unified Communications

Company: Konica Minolta
Location: Columbus
Posted on: June 25, 2022

Job Description:

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.Please join us in our exciting growth and pursue a rewarding career with All Covered!Position ObjectiveThe Application Engineer (AE) will provide technical leadership for our clients and respective application teams. The AE leverages a high-level skill set to design, implement, and maintain the most appropriate technology environments that will help to enable the success of our clients. The AE will primarily be focused on implementation tasks and changes to our application environment utilizing a high level of technical competency. The AE will be expected to provide administration and end-user support as necessary.Essential Job Functions--- Assist other team members with defining project scope, tasks, and milestones as necessary to ensure successful completion of projects --- Analyze application performance to identify deficiencies and help develop and recommend solutions for improvement--- Provide subject matter expertise to diagnose and remedy application, database, code, and complex end-user issues that are escalated by members of the Unified Communications team--- Proactive maintenance, analysis, design, development, documentation, and testing of application environments--- Participate in and take the lead on technical discussions regarding Unified Communications services--- Configure end-user IP telephony devices--- Test and validate IP telephony devices and associated capabilities--- Introduce new application and development related technology trends, make recommendations, and develop plans for the future of service offerings--- Timely escalation of issues that prevents the AE from performing the above job functionsCompetencies (Knowledge, Skills and Abilities)--- Basic knowledge of Microsoft Azure services--- Preferable experience with the configuration of IP phones from Polycom, Cisco, and/or Yealink--- Preferable experience with Cisco BroadWorks device configuration--- Proven troubleshooting and diagnostic skills--- Must be a detail-oriented self-starter - function autonomously with minimal supervision--- Strong team player--- Excellent verbal and written communication skills - able to explain technical issues in clear and understandable language--- Strong customer service orientation--- Demonstrated dedication to consistent quality--- Possess valid and clear driver's license and have access to a good working car and/or other form of reliable transportation as requiredExperience, Educational Reqts and Certifications--- BA or BS degree preferred--- Minimum 4 years equivalent combination of relevant education and experience with a minimum of 2 years of experience with application development in C#, PHP, and/or JavaScriptKonica Minolta Offers: Outstanding benefits package (including medical, dental, vision, life insurance)401(k) plan with matching company contributionGenerous holiday and paid time off schedulesOngoing professional development trainingVisible, exciting work supporting sales of cutting edge technology and workflow solutions.Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Keywords: Konica Minolta, Bloomington , Application Engineer - Unified Communications, Engineering , Columbus, Indiana

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