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Director of PS Subcontracted Workforce

Company: Splunk
Location: Columbus
Posted on: February 22, 2021

Job Description:

Customer Success and Support San Francisco, California Plano, Texas Seattle, Washington Charlotte, NC, North Carolina Detroit, Michigan Columbus, Ohio Chicago, Illinois Raleigh, North Carolina Minneapolis, MN Newark, New Jersey New England, United States McLean, Virginia Clearwater, Florida Cleveland, Ohio Cincinnati, Ohio Tampa, Florida Miami, Florida San Jose, California Boulder, Colorado Newark, Delaware Chapel Hill, North Carolina Splunk is seeking a Director Professional Services (PS) Global Subcontractor Strategy to improve our partner subcontractor ecosystem and enable achievable scale in conjunction with Splunk's PS business. This individual will report into the Global PS Operations organization and have responsibility for directly leading a small team, as well matrix management for geographically focused PS Partner Managers across the globe. Success in this role will be determined by the individual's ability to develop an effective and scalable global subcontractor partner framework, streamline operating best practices, and ensure accurate resource capacity planning. Responsibilities:

  • Engage with PS Leadership and other internal partners to formalize and drive a multi-year subcontractor strategy that aligns to PS business objectives.
  • Work closely with PS Partner Managers and partner vendors on an ongoing basis to understand in-region opportunities and challenges that can be solved for globally.
  • Establish clear performance standards and metric expectations for subcontractor partner organizations.
  • Collaborate with operational teams to analyze and streamline operational, administrative and reporting processes to improve, simplify and standardize workflows.
  • Represent and collaborate closely with internal partners on behalf of the global subcontractor partner team.
  • Drive and advocate for subcontractor enablement requirements with the Customer Success enablement/development organization.
  • Implement a communication strategy for the subcontractor partner ecosystem to ensure transparency, continuity, and alignment with internal Splunk PS delivery teams and processes. Requirements:
    • Ability to outline and drive critical initiatives with minimal oversight and direction.
    • Working knowledge of consulting organization standard methodologies and standard operating procedures.
    • Experience leading in both a direct and matrix management capacity.
    • Aptitude to address opposing challenges and ability to appropriately prioritize, based on dynamic business conditions.
    • Sound understanding of business practices in Americas, EMEA and APAC.
    • Possess strong business analytical, contractual and interpersonal skills with a risk mitigation mentality.
    • The individual will have a strong sense of ownership and willingness to go above and beyond what is asked.
    • Formal Project Management certifications (ex:PMP) and the ability to converse in multiple languages are a plus. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Splunk turns machine data into answers. Organizations use market-leading Splunk solutions with machine learning to solve their toughest IT, Internet of Things and security challenges.

      Individuals seeking employment at Splunk are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws. Click here to review the US Department of Labor's EEO is The Law notice. Please click here to review Splunk's Affirmative Action Policy Statement.

      Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk's Career Site Privacy Policy.

      Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk's Pay Transparency Nondiscrimination Provision.

      For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

      Splunk is also committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk's website should send comments to accessiblecareers@splunk.com . Please include the nature of the accessibility problem and your e-mail or contact address. If the accessibility problem involves a particular page, the message should include the URL of that page.

      Splunk doesn't accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with Splunk.

      To check on your application click here . You have been redirected to a Splunk job page

Keywords: Splunk, Bloomington , Director of PS Subcontracted Workforce, Executive , Columbus, Indiana

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