Director of PS Subcontracted Workforce
Posted on: February 22, 2021
Customer Success and Support San Francisco, California Plano,
Texas Seattle, Washington Charlotte, NC, North Carolina Detroit,
Michigan Columbus, Ohio Chicago, Illinois Raleigh, North Carolina
Minneapolis, MN Newark, New Jersey New England, United States
McLean, Virginia Clearwater, Florida Cleveland, Ohio Cincinnati,
Ohio Tampa, Florida Miami, Florida San Jose, California Boulder,
Colorado Newark, Delaware Chapel Hill, North Carolina Splunk is
seeking a Director Professional Services (PS) Global Subcontractor
Strategy to improve our partner subcontractor ecosystem and enable
achievable scale in conjunction with Splunk's PS business. This
individual will report into the Global PS Operations organization
and have responsibility for directly leading a small team, as well
matrix management for geographically focused PS Partner Managers
across the globe. Success in this role will be determined by the
individual's ability to develop an effective and scalable global
subcontractor partner framework, streamline operating best
practices, and ensure accurate resource capacity planning.
- Engage with PS Leadership and other internal partners to
formalize and drive a multi-year subcontractor strategy that aligns
to PS business objectives.
- Work closely with PS Partner Managers and partner vendors on an
ongoing basis to understand in-region opportunities and challenges
that can be solved for globally.
- Establish clear performance standards and metric expectations
for subcontractor partner organizations.
- Collaborate with operational teams to analyze and streamline
operational, administrative and reporting processes to improve,
simplify and standardize workflows.
- Represent and collaborate closely with internal partners on
behalf of the global subcontractor partner team.
- Drive and advocate for subcontractor enablement requirements
with the Customer Success enablement/development organization.
- Implement a communication strategy for the subcontractor
partner ecosystem to ensure transparency, continuity, and alignment
with internal Splunk PS delivery teams and processes. Requirements:
- Ability to outline and drive critical initiatives with minimal
oversight and direction.
- Working knowledge of consulting organization standard
methodologies and standard operating procedures.
- Experience leading in both a direct and matrix management
- Aptitude to address opposing challenges and ability to
appropriately prioritize, based on dynamic business
- Sound understanding of business practices in Americas, EMEA and
- Possess strong business analytical, contractual and
interpersonal skills with a risk mitigation mentality.
- The individual will have a strong sense of ownership and
willingness to go above and beyond what is asked.
- Formal Project Management certifications (ex:PMP) and the
ability to converse in multiple languages are a plus. We value
diversity at our company. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or any other applicable legally protected characteristics
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qualification), genetic information, veteran status, or any other
consideration made unlawful by federal, state or local laws. Click
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For job positions in San Francisco, CA, and other locations where
required, we will consider for employment qualified applicants with
arrest and conviction records.
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