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Banking Solution Director

Company: g2o: Your Digital Experience & Technology Partner
Location: Columbus
Posted on: February 24, 2021

Job Description:

Imagine being part of a team that helps clients build better relationships with customers. When you join us, you'll help top-notch clients to execute the digital strategies of the future. Every day, we collaborate with clients and each other to provide technology expertise, human-centered design and industry experience to deliver real business results. Responsibilities:

  • Partner with other senior members of g2o to define and enhance implementation strategies.
  • Work with Business Development team members to orient clients and partners about g2o's go-to-market service offerings.
  • Oversee and track projects from kickoff to deployment, ensuring that all team members are adequately prepared; managing risk across your project portfolio; and ensuring customer obligations are met.
  • Effectively utilize a team of resources and adhere to schedule dates to ensure successful project completion and customer satisfaction.
  • Work with customer stakeholders to identify and understand risks to project completion.
  • Handle issue resolution escalated by customers or other team members and engage appropriate resources to ensure proper mitigation and customer satisfaction.
  • Identify any yellow or red flags on projects and be willing to roll up your sleeves to help wherever needed to ensure customer success.
  • Define and implement best practices for digital banking project execution and rollout. Lead solution discussions between the g2o and customer teams, bridge the gap between the customer's business needs and the g2o products, including:
    • Verbalize, consult, and document customer requirements and requests for enhancements
    • Definition and creation of workflows and business rules.
    • Definition of the hardware, system software, and network configurations required for implementations.
    • Partner with 3rd party integration vendors to understand solution and review API documents to articulate development and implementation needs.
    • Collaborate with Product and Development teams to evaluate and iterate on requirements during project phases.
    • Provide effort estimates, staffing requirements, timelines, pricing, and SOW document input for implementations.
    • Conduct analysis and resolution of complex customer problems/situations while practicing excellent customer relation skills. Required qualifications Requirements:
      • The role requires a solution-oriented mindset. Someone who can both think creatively in terms of vision but who is grounded enough, with enough attention to detail, to ensure the vision can get translated to execution.
      • Digital banking platforms/solutions delivery experience and detailed knowledge of online and mobile banking deployment models for mid-sized banks or credit unions.
      • Experience working with mid-sized banks with $15 - 100 billion in investible assets.
      • Leadership experience with diverse teams in the implementation of software for mid-sized banks or credit unions.
      • Expertise and in-depth knowledge of 3rd party software packages. Examples include Hogan, AFS, Temenos, FIS Horizon, Fiserv, Jack Henry, Terafina, Zell, Finastra, Backbase, Oracle Flexcube, TSYS, etc.
      • Experience with Core Banking products, P2P, B2B, Bill Pay, Online Payments, Account Opening (including online), Retail and Commercial Lending, Digital Lending, Security & Fraud, ATM, SMS, Risk & Compliance, Cloud, Credit Card Platforms, etc.
      • Specific experience implementing or maintaining enterprise-level systems such as Digital Banking Single-Sign-On and API Online banking integration.
      • Ability to articulate technical concepts to a business team.
      • Ability to provide a consultative approach to customer specific requirements to provide the optimal solution to the customer.
      • Documentation, problem solving and presentation skills for internal and external stakeholders.
      • Experience resolving complex requirement conflicts through effective stakeholder engagement.
      • Ability to communicate with others of varying technical ability in a clear and professional manner.
      • A team player with strong relationship building skills.
      • Self-starter with the proven ability to identify what needs to be accomplished as well as prioritize and deliver multiple tasks concurrently.
      • Experience working for a banking software product company is highly desired. Required education and experience College/University degree or equivalent. 2500 Corporate Exchange Dr. Suite 300
        Columbus, OH 43231
        (614) 523-3070 We are always seeking innovative, dedicated professionals for a variety of exciting positions.

Keywords: g2o: Your Digital Experience & Technology Partner, Bloomington , Banking Solution Director, Executive , Columbus, Indiana

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