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Assistant Branch Manager - Bedford and Ellettsville Branches

Company: Hoosier Hills Credit Union
Location: Bloomington
Posted on: August 8, 2022

Job Description:

Salary: $45,835 - $68,752
Location: Assistant Manager will work at Bedford and Ellettsville Services Centers

Summary/Objective
The Assistant Manager is accountable for supporting the overall profitability and growth of a financial Service Center branch, looking for ways to generate new memberships and deepen existing ones while continuously focusing on an exceptional member experience. In providing leadership and guidance, the Assistant Branch Manager supports the VP Service Center Operations by encouraging staff to achieve quality sales and service standards. The Assistant Branch Manager supports coordinating and optimizing branch resources and developing partnerships with other business units while engaging in community involvement.

Responsibilities
Mission and Service - Is an integral part of the Hoosier Hills Credit Union and Service Center team in living out our corporate mission; "To be better for our members by making a positive difference in their lives and the communities we serve."


  • Fosters an environment and culture of consistently high service standards by personally delivering outstanding service to both internal and external members and by ensuring that branch staff deliver service that is in alignment with the Credit Union's Service Promises.

  • Always acts in the best interest of the members and HHCU.

  • Serves as a visible, active leader in the community to promote the cooperative message of the Credit Union. Acts as a financial educator to spread the word in the community about personal financial responsibility and how the Credit Union can help people achieve their financial goals.

  • Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives and is accountable for meeting branch sales and service goals.

  • Organizes, attends and supports branch events and other community outreach efforts and promotes HHCU's culture of community stewardship to staff members.




    Member Experience and Business Impact - Knows how to effectively combine business savvy with people skills to define scenarios, initiate conversations and implement plans that create a highly responsive and results-oriented approach to meeting member needs and achieving organizational objectives.


    • Continuously works to uncover financial matter needs and find solutions that will increase wallet share and broaden HHCU services adoption. Imparts knowledge and expertise to branch staff so that they are poised to be in constant alignment with branch and organizational goals.

    • Focuses on deepening member relationships and ensures that value is created for both the member and HHCU through member loyalty, retention, and cross-sell.

    • Understands the business value of human talent; supports VP Service Center Operations/Branch Manager in ensuring the team's time, talent, and productivity is aligned to generate results; recognizes and encourages team's talents to achieve annual business objectives and enhance the service experience for the membership.

    • Clarifies and champions expectations with effective communication so team members understand what they need to do, how they need to do it, and what results must be achieved.




      Leadership and Coaching - Is focused each day on developing team members and others to achieve business results, deepen employee engagement, and foster a mission-focused culture of transparency, learning, growth, success, and accountability.


      • Assesses branch and individual performance by identifying both areas of strength and weakness and makes recommendations to VP Service Center Operations that produce positive results year after year.

      • Collaborates with VP Service Center Operations to develop each employee to their highest potential by recognizing positive performance and identifying areas for improvement through coaching, training, annual performance evaluations, recommendation of individual development plans and paths to career enhancement and promotion.

      • Motivates others to achieve sales and service goals by keeping the team focused on what's right for the membership and the success of HHCU.

      • Routinely collaborates with the Service Center team and throughout the organization to ensure that communication, member experience and employee experience is consistent and positive.




        Acumen and Accountability - Serves as a trusted resource for members, staff, and the management team to ensure that communication is consistent, and that membership and employee needs are met in a timely and efficient manner.


        • Supports VP of Service Center Operations in managing operations and branch profitability through routine analysis and consistently impacts lead generation, positive sales and service experience, opportunities for creating efficiencies and branch balance sheet growth.

        • Monitors day-to-day activities of team to ensure member satisfaction and reinforce branch objectives and priorities.

        • Implements and shares creative ideas that provide business Makes plans happen through awareness, involvement, collaboration, effective communication, and continual learning.

        • Collaborates with VP Service Center Operations/Branch Manager to ensure the branch is appropriately staffed. Assists with recruiting and retaining high performers and identifying bench strength to achieve desired service levels and prepare for future growth and innovation.

        • Ensures that operating procedures, training initiatives and business plans are followed, and monitored, and recommends and implements areas of improvement of policies and processes. Ensures branch compliance with all regulatory agencies, laws, regulations, policies, and procedures including annual Bank Secrecy/OFAC training and all applicable BSA/AML regulations and business practices as established by Credit Union management.

        • Maintains user-level knowledge of relevant software systems such as Core, Lending, Budget, Human Capital Management, Compliance and Responsible for member account maintenance, opening new accounts, underwriting, and processing of consumer loans, and processing transactions in a proficient and accurate manner within security guidelines and with few errors. Transition between responsibilities effectively and efficiently to meet the needs of the members.

        • Handles all escalated member issues to effective resolution and follows up with VP Service Center Operations/Branch Manager or Senior Management, as necessary.




          Knowledge Requirements


          • Strong communication skills, both oral and written
          • Well-developed analytical, project implementation and supervisory skills
          • Strong sales coaching skills and sales and service background
          • Professional appearance and demeanor, good interpersonal relations skills, and positive, optimistic outlook
          • Ability to establish and maintain positive working relationships with management, peers, employees and vendors, and the ability to effectively resolve conflict.
          • Loan-trained and qualified with knowledge of fundamentals of lending, policies, and principles
          • Strong knowledge of banking products and services: deposit, consumer loan, and small business
          • Knowledge of markets, competitor activities, problems and developing trends within assigned location
          • Considerable judgment is Must analyze complicated factual situations and apply functional principles and develop solutions
          • Intermediate knowledge of word processing and spreadsheet software and the use of the Internet
          • Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)


            PM19Education and/or Experience

            • High school diploma or equivalent
            • 2-4-year degree in business or related field preferred
            • 3-5 years' experience in management of retail setting, financial service center, call center or lending business
            • Lending experience required, post high school courses in lending, compliance, will be considered




              Work Environment/Physical Demands


              • Normal accessibility of branch and corporate work sites required for the position
              • Normal physical mobility and agility, which includes movement from place to place on the job, and the ability to maneuver body while in place
              • Normal dexterity of hands and fingers
              • Normal coordination, including eye-hand, hand-foot
              • Works in typical administrative setting with climate control and appropriate lighting
              • Work requires occasionally lifting and carrying up to 50 pounds, taking frequency into consideration
                PI187747506

Keywords: Hoosier Hills Credit Union, Bloomington , Assistant Branch Manager - Bedford and Ellettsville Branches, Executive , Bloomington, Indiana

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