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Front Desk Manager (Front Desk Coordinator)

Company: Indiana University
Location: Bloomington
Posted on: November 23, 2022

Job Description:

DepartmentINDIANA MEMORIAL UNION (BA-IMAU-IUBLA)Department InformationThe Division of Student Affairs is focused on building a strong foundation to ensure every student's IU experience is positive, safe, healthy, and meaningful. The Division of Student Affairs staff and 21 departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.The Indiana Memorial Union (IMU) has been the heart of the Indiana University Bloomington campus for more than 100 years. Each year thousands of students, faculty, staff, alumni, and guests enjoy the many amenities and opportunities the IMU has to offer. The 189 room Biddle Hotel, located within the Indiana Memorial Union, is the largest hotel in Bloomington, Indiana. At the Biddle, guests enjoy upscale accommodations and first-rate amenities while only being steps away from some of Bloomington's best dining, shopping, arts and entertainment, and nightlife.Visit Benefits at IU for more information! Job SummaryDepartment Specific Responsibilities

  • Manages rates, room availability, and the reservations database for the Biddle hotel.
  • Schedules, trains, and coaches staff, and plays a critical role in recruitment and hiring.
  • Holds self and others accountable for delivering great guest service.
  • Exhibits a commitment to diversity and inclusion.
  • Collaborates with other leaders within the Indiana Memorial Union to deliver on coordinated events and shared goals.
  • Acts as Manager on Duty when Hotel Manager is not present.
  • Responds to guest feedback, surveys and reviews.
  • This position is in frequent and direct contact with the public. General Responsibilities
    • Performs tasks related to day-to-day hotel operations, including check-in/out of guests, answering telephone and email inquiries, making reservations, and providing information to guests.
    • Resolves guest issues, occasionally escalating highly complex issues.
    • Delegates tasks related to room preparation to other hotel staff, including temporary, housekeeping, and maintenance staff.
    • May assist with general cleanup and upkeep of hotel lobby space, including changing trash bins, wiping and dusting hard surfaces, or cleaning up spills.
    • Provides directions and general information to Indiana Memorial Union visitors.
    • Provides guidance to lower-level Front Desk Coordinators or temporary staff.
    • Makes process recommendations to supervisor for improved operational efficiency. QualificationsEDUCATIONRequired
      • High school diploma or GED WORK EXPERIENCERequired
        • 4 years experience in hospitality, customer service, administrative, or related fieldCombinations of related education and experience may be consideredSKILLSRequired
          • Proficient communication skills
          • Maintains a high degree of professionalism
          • Demonstrates time management and priority setting skills
          • Demonstrates a high commitment to quality
          • Possesses flexibility to work in a fast paced, dynamic environment
          • Highly thorough and dependable
          • Possesses a high degree of initiative
          • Ability to build strong customer relationshipsWorking Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationBloomington, Indiana Job ClassificationCareer Level: MasteryFLSA: NonexemptJob Function: OperationsJob Family: HospitalityClick here to learn more about Indiana University's Job Framework.Posting DisclaimerDue to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.Contact UsRequest SupportTelephone:

Keywords: Indiana University, Bloomington , Front Desk Manager (Front Desk Coordinator), Executive , Bloomington, Indiana

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