Company: Joella's Hot Chicken
Posted on: November 25, 2022
Shift Managers are an entry-level position into a supervisory role.
This role is typically the first for most internal employees and
serves as a stepping stone for your development into management.
Shift Managers are a mid-level supervisory position serving as
managerial support with or in the absence of Management.
Shift Managers are exemplary employees whose daily performance
consistently goes above and beyond expectations. They are likely
seen as an informal leader among their peers and gains respect due
to their ability to perform consistently, has mastery of all
positions in the department they are regularly scheduled.
The opportunity to move into the positon carries a unique set of
abilities and traits. First- Is the ability and maturity to
separate yourself from an hourly employee mind-set to the practice
of seeing and thinking like a manager including actively and
consistently supports the management team and unit objectives.
Sets the example for following unit policies and procedures.
Approaches day to day duties and responsibilities in a way that
positively impacts, promotes and supports Joella's core values,
strengths, philosophy and mission. Demonstrates good decisions when
dealing with customer concerns and issues. Adheres to dress,
attendance and punctuality standards.
Has a "heads up" approach to unit deficiencies and effectively and
willingly communicates suggestions for improving operational
performance at all levels. (Costs, staff performance and training,
customer service, housekeeping, bottom line results, etc.)
Below is a list of skill sets and traits required for the position
serving as a general overview and is not intended to be
*Knowledgeable*- A prospective Shift Manager demonstrates mastery
of all positions in their regularly scheduled department including
some general knowledge or mastery of positions outside of their
regularly scheduled department with a demonstrated desire to learn
more. They also possess the ability to informally share their
knowledge with others.
*Professional Maturity*- Shift Managers consistently demonstrate a
sincere effort to continue to learn and grow in their roles
demonstrating an ability in teaching others. Able to absorb
set-backs and grow from mistakes. Ability to maintain the
supervisory position without reverting or being drawn into an
employee mindset. Draws the line between themselves and employee
without being over-bearing.
*Drive and Initiative*- Shift Managers (even those who may not wish
to consider positons of advancement) enjoy the responsibility in
their roles and desire to consistently be held accountable. They
have the daily drive to do their very best showcasing themselves as
an intricate part of the management team and staff in general while
*Motivational and Inspiring*- Shift Manager's energy or lack
thereof can make or break morale and affects staff's performance in
the unit. Effective Managers are team players able to guide and
manage everyone's strengths to get the job done at a high level.
Acting as a cheerleader when needed and recognizing exceptional
Successful Shift Managers are ones who are able to engage employees
with successful outcomes and can effectively teach others vs.
jumping in and doing their jobs for them when they see someone
struggling. Shift Managers should have a sincere mentorship
approach so their coaching efforts are effective and well
*Essential Job Functions*
* Demonstrate management duties of coaching, training, delegation,
communicating to staff when managers aren't present, steps in where
and when necessary.
* Supports the management of duty by supervising a designated or
multiple areas of the unit.
* Can effectively open and close the unit.
* Completes all checklists and tools consistently daily
* Understands, follow and coaches all Health Dept. standards and
* Recognizes unsafe conditions in the unit and reacts with urgency
to eliminate and provide solutions to permanently resolve.
* Provide feedback on employee performance to the General
* Ensure customer service standards and customer needs are met.
Refers high-impact customer service issues to the appropriate
manager for resolution.
* Write portion of the schedule assigned by GM
* Maintains housekeeping and takes ownership of areas assigned by
* Cash handling standards are being maintained daily
* Provide employee training including a "train the trainer"
awareness and approach.
* Professional in dress, communication and promoting change.
Schulte Restaurant Group is an Equal Opportunity Employer
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
* Employee discount
* Flexible schedule
* Paid time off
* Fast casual restaurant
* 10 hour shift
* 8 hour shift
* Day shift
* Night shift
Weekly day range:
* Monday to Friday
* Weekend availability
* High school or equivalent (Preferred)
* Driver's License (Required)
* Day Shift (Preferred)
* Night Shift (Preferred)
Work Location: One location%58047475%
Keywords: Joella's Hot Chicken, Bloomington , Shift Manager, Executive , Bloomington, Indiana
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