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VP, Core Systems

Company: Hoosier Hills Credit Union
Location: Bedford
Posted on: January 24, 2023

Job Description:

Oversee the core banking systems of the Credit Union. Lead and supervise a team responsible for the design, development, architecture, integration, support, and implementation of core banking applications, databases, and systems. Accomplishes long and short-term projects in the modification of systems, software, and hardware. Develops and provides guidance for solutions related new products, automation, interactivity, streamlining operations, and employee experience with core systems. Core systems include but are not limited to core banking systems and processing technologies such as ATMs, ITMs, cash recyclers, card operations, etc. This role serves as the organizations primary subject matter expert on its core banking solutions

The VP, Core Systems role is a hybrid role, that allows for some remote as well as in-office and on-site flexibility . This position is located at the Bedford Annex.

This role offers a comprehensive benefits package and salary commensurate with your experience within a range of $74,209 - $111,314.

What You'll Do:

Manage the development, implementation, and maintenance of core banking data processing systems and procedures, databases, network administration, applications programming, and user support. Ensure proper system integrations for data sharing, workflow management, and architectural fit within the IT ecosystem. Maintain updated information systems manuals and documentation.

Ensure system stability and scalability with near zero impact on day-to-day business operations due to IT system issues. Manages core production environment incidents to resolution using best practices, ensuring timely engagement, escalation, and effective communication to the business, technology, and vendor partners. Ensure optimum system performance and efficient computer utilization. Conduct system studies to evaluate electronic data processing needs. Recommend the procurement of additional computer equipment, applications, and tools.

Analyze system requirements and user needs, establish policies and procedures for modifying information systems, including adoption and promotion of Change Management procedures. Serve as a core member of teams responsible for the implementation of new systems and major releases/service packs and the development and implementation of major new processes and workflows.

Establishes proper system and end user acceptance testing and testing documentation of systems or functionality. Oversee successful transition of new systems and functionality from development to operational support. Manages inventory, system lifecycles, patch management, and software updates for all core systems. Act as an information resource for users regarding systems functions, procedures, processes, and workflows.

Coordinates resource availability and scheduling to ensure proper coverage. Determines and assists with IT Processing Schedules on rotational basis including daily, weekly, monthly, month end, and Year End. Perform hands-on technical tasks as necessary to augment existing staff in critical areas during peak activity period and/or major project activities.

Collaborate with Senior Technology Staff to implement new solutions or troubleshoot/resolve issues with desktop systems and software applications. Organize, manage, and participate in technology and operational projects. Key contributor to technical aspects of annual planning and budgeting process.

Collaborate with the Project Management Office and use appropriate methodologies, tools, and best practices.

Builds strong security posture for infrastructure hosted both on-premises and with third party software providers.

Manages relationships with critical third-party services and vendors ensuring needs of the organization are met effectively.

Ensure the availability of technology systems and owns the disaster recovery strategy, architecture, and ensures highly available and redundant infrastructure.

Identifies opportunities for automation.

Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or, correcting the employees' performance. Hold employees accountable for their performance, attitude, and behavior. Recognize employees who perform at a high level.

Equal Employment Opportunity Employer.


Ideal Candidates Have:

Professional, well-developed interpersonal skills necessary for supervising staff and communicating with top management and serving as a representative of the Credit Union.

Bachelor's Degree in a Computer Science or related field. A minimum of five years of experience managing employees and performance expectations.

A minimum of ten years of experience in the operation, administration, management and continuous improvement of computer systems, hardware, software, and helpdesk operations required. Experience working in a financial institution preferred.

Work requires extensive knowledge of computer systems and software, including Fiserv products, Microsoft Operating Systems, MS SQL, IBM DB2, and security programs.

Intensive fact-finding and investigation required to solve major, complex problems. Requires extensive creativity and resourcefulness.


Keywords: Hoosier Hills Credit Union, Bloomington , VP, Core Systems, Executive , Bedford, Indiana

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