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Mortgage Loan Processing Manager

Company: Hoosier Hills Credit Union
Location: Bedford
Posted on: March 20, 2023

Job Description:

Job Type: Full-time
Salary Range: $51,919-$77,878

Join our Hoosier Hills Credit Union (HHCU) team! We are now hiring a dynamic, community focused mortgage services leader.

Summary/Objective: Mortgage Loan Processing Manager
The Mortgage Loan Processing Manager oversees mortgage and home equity loan processing, which supports a large, revenue generating mortgage origination sales department. Ensures workflows and processes for application/origination, processing, underwriting, closing, and booking loans are efficient and compliant. The Mortgage Loan Processing Manager is responsible for coordinating and optimizing department resources and developing partnerships with other business units while engaging in community involvement.

Mission and Service - Is an integral part of the Hoosier Hills Credit Union and Mortgage Services team in living out our corporate mission; "To be better for our members by making a positive difference in their lives and the communities we serve."

Fosters an environment and culture of consistently high service standards by personally delivering outstanding service to both internal and external members and by ensuring that mortgage processing staff deliver service that is in alignment with the Credit Union's Service Promises.
Always acts in the best interest of the members and HHCU.
Serves as a visible, active leader in the community to promote the cooperative message of the Credit Union. Acts as a financial educator to spread the word in the local community about personal financial responsibility and how the Credit Union can help people achieve their financial goals.
Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives and is accountable for meeting department sales and service goals.
Organizes, attends, and supports department events and other community outreach efforts and promotes HHCU's culture of community involvement to staff.

Member Experience and Business Impact - Knows how to effectively combine business savvy with people skills to define scenarios, initiate conversations and implement plans that create a highly responsive and results-oriented approach to meeting member needs and achieving organizational objectives.

Continuously works to improve mortgage and home equity loan processing efficiencies to provide the highest-level service. Imparts knowledge and expertise to Mortgage and Home Equity Loan Processors so that they are poised to be in constant alignment with department and organizational goals.
Focuses on deepening relationships with mortgage loan production, servicing and underwriting to ensure an exceptional mortgage loan experience with every transaction. Creates value for both internal and external member through efficiency, accuracy, and excellent service.
Understands the business value of human talent; ensures the team's time, talent, and productivity is aligned to generate results; recognizes and applies team's talents to achieve annual business objectives and enhance the service experience.
Clarifies and champions expectations with effective communication so team members understand what they need to do, how they need to do it, and what results must be achieved.

Leadership and Coaching - Is focused each day on developing team members and others to achieve business results, deepen employee engagement, and foster a mission-focused culture of transparency, learning, growth, success, and accountability.

Provides effective coaching and development by routinely assessing department and individual performance by identifying both areas of strength and weakness and in making recommendations that produce positive results year after year.
Commits to developing each employee to their highest potential by recognizing positive performance and identifying areas for improvement through coaching, training, annual performance evaluations, recommendation of individual development plans and paths to career enhancement and promotion.
Motivates others to achieve service goals by keeping the team focused on what's right for the membership and the success of HHCU.
Routinely collaborates with the Mortgage Services team and throughout the organization to ensure that communication, member experience and employee experience is consistent and positive.

Acumen and Accountability - Serves as a trusted resource for members, staff, and the management team to ensure that communication is consistent, and that membership and employee needs are met in a timely and efficient manner.

Manages department operations through routine data analysis and consistently impacts positive service experience and opportunities for creating efficiencies.
Executes effective delegation and monitoring of day-to-day activities of team to ensure member satisfaction and reinforce department objectives and priorities.
Implements and shares creative ideas that provide business value. Makes plans happen through awareness, involvement, collaboration, effective communication, and continual learning.
Ensures the department is appropriately staffed by routinely collaborating with Human Resources to recruit and retain high performers and to identify bench strength to achieve desired service levels and prepare for future growth and innovation.
Ensures that operating procedures, training initiatives and business plans are appropriately communicated, followed, and monitored, and recommends and implements areas of improvement of policies and processes. Ensures Mortgage and Home Equity Loan Processing and Closing compliance with all regulatory agencies, laws, regulations, policies, and procedures including annual Bank Secrecy/OFAC training and all applicable BSA/AML regulations and business practices as established by Credit Union management.
Maintains user-level knowledge of relevant software systems such as Core, Lending, Budget, Human Capital Management, Compliance and Coaching. Responsible for oversight of mortgage and home equity loan processing procedures, ordering of appraisals and title work, reviewing mortgage and home equity loan files, requesting additional information when required, monitoring mortgage and home equity loan closing timelines and working with closing group to coordinating closings in a proficient and accurate manner within guidelines and with few errors. Transition between responsibilities effectively and efficiently to meet the needs of the members.
Ensures all documents are updated as needed and current versions are compliant.
Handles all escalated issues to effective resolution and follows up with internal team or Senior Management, as necessary.

For company use only - PM19Knowledge Requirements

Strong communication skills, both oral and written
Well-developed analytical, project implementation and supervisory skills
Strong coaching skills and sales and service background
Professional appearance and demeanor, good interpersonal relations skills, and positive, optimistic outlook
Ability to establish and maintain positive working relationships with management, peers, employees and vendors, and the ability to effectively resolve conflict
Loan-trained and qualified with knowledge of fundamentals of lending, policies, and principles. Knowledge of Freddie Mac guidelines preferred
Strong knowledge of banking products and services: deposit, consumer loan, and small business
Knowledge of markets, competitor activities, problems and developing trends within industry
Considerable judgment is required. Must analyze complicated factual situations and apply functional principles and develop solutions
Intermediate knowledge of word processing and spreadsheet software and the use of the Internet
Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)
Knowledge of mortgage and home equity loan policy, credit granting criteria, interest rates and how they are computed, and required documentation for mortgage and home equity lending.
Extensive knowledge of real estate sales and regulations, appraisal guidelines and financial statements.
NMLS registration required

Education and/or Experience

High school diploma or equivalent
Bachelor's degree preferred, but not required
3-5 years' experience in management of retail setting, financial service center, call center or lending business
Lending experience required, post high school courses in lending, compliance, etc. will be considered

Work Environment/Physical Demands

Normal accessibility of branch and corporate work sites required for the position
Normal physical mobility and agility, which includes movement from place to place on the job, and the ability to maneuver body while in place
Normal dexterity of hands and fingers
Normal coordination, including eye-hand, hand-foot
Works in typical administrative setting with climate control and appropriate lighting
Work requires occasionally lifting and carrying up to 50 pounds, taking frequency into consideration

Keywords: Hoosier Hills Credit Union, Bloomington , Mortgage Loan Processing Manager, Executive , Bedford, Indiana

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