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Clinic Manager

Company: Hopebridge, LLC
Location: Bloomington
Posted on: July 15, 2019

Job Description:

Description:The Clinic Manager will be responsible and accountable for leading and managing the clinic. The manager is instrumental in defining the mission, goals, budget and performance standards for the clinic and communicating it to staff.Responsibilities: Leadership: Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.

  • Helps establish/implement goals, objectives, policies, procedures, and systems for the clinic
  • Monitors and controls clinic expenditures within approved budget
  • Determines system for interdepartmental functions in keeping with clinic systems and communicates it to staff
  • Monitors effectiveness
  • Provides clinic manager reports and provides consultation as needed
  • Fosters the goals of team building with clinic staff
  • Demonstrates appropriate delegation and coordination of tasks and duties in the operations of clinic, using appropriate organizational/priority setting skills
  • Establishes a system of communication to coordinate activities/functionsBudget and Supplies: Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.
    • Routinely interacts with customers to maintain awareness of needs and satisfaction of service provided
    • Fosters teamwork within clinic, as well as system wide
    • Administers clinic's patient complaint policy and takes appropriate action
    • Assists in the development of a clinic budget, utilizing administrative guidelines, appropriate benchmarks, and anticipated scope of services
    • Demonstrates working knowledge of the practice management system
    • Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement
    • Reviews and updates forms used within the clinic and standardizes when possible
    • Reconciles petty cash with cash paid receipts, follows policy with respect to petty cash
    • Ensures total accounts receivable at less than 60 days of average monthly charges
    • Determines best approach to dealing with commercial insurance plans and over the counter collections for those plans as well as self-pay patientsLegal Issues: Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all patient and employees.
      • Maintains a system of confidentiality according to Hopebridges policies and procedures
      • Develops and implements policies and procedures to meet state and federal regulations
      • Assures compliance with corporate compliance policiesResponsibility/Accountability: Develops standards and provides systems to monitor and evaluate clinic functions and assumes responsibility for designing methods to improve functions.
        • Implements system to document and communicate standards which includes Hopebridges policies, procedures and protocolWorking Relationships: Identifies and understands patients of the pediatric clinic.
          • Assists Clinical Director with the development activities associated with building a successful pediatrics outpatient clinic
          • Assists Chief Operations Officer (COO) in the implementation of Hopebridges policies and procedures
          • Identifies and maintains a professional working relationship with all internal and external customers
          • Routinely interacts with customers to maintain awareness of needs and satisfaction of service provided
          • Fosters teamwork within clinic, as well as system wide
          • Administers clinic's patient complaint policy and takes appropriate actionProblem Solving/Decision Making: Practices effective problem identification and resolution skills as a method of sound decision making.
            • Submits budget analysis quarterly to Controller
            • Tracks lost or delayed orders for supplies and materials
            • Accesses data to effectively manage clinic operations by utilizing quality improvement tools
            • Utilizes policies and good judgment to establish limits in autonomous decision making
            • Identifies problems which interfere with practice and develops an action plan for resolution
            • Consults with/reports to Chief Operations Officer (COO) when appropriateCommunication: Determines and demonstrates effective communication methods and defines appropriate lines of authority for the clinic in keeping with administrative structure
              • Uses all methods of communication to disseminate information to staff in a timely manner
              • Utilizes formal lines of communication to promote problem solving and decision making and to communicate results according to communications plan
              • Functions as a liaison within multiple discipline programs within clinic
              • Conducts regular staff meetingsRequirements:
                • High School Diploma or equivalent
                • Knowledge of standard office machinery including computer systems and applications
                • Knowledge required of ICD-9 and CPT coding and how it affects reimbursement from third-party payers
                • Must be capable of obtaining and maintaining a CPR/First Aid Certification
                • Must have excellent communication skills, both written and verbalPreferred Education and Experience
                  • Bachelors Degree in Healthcare Administration, Business, or related field
                  • 2-3 years of program management experience in clinical setting preferred
                  • Previous medical billing experience in managed care setting preferredPhysical Demands:
                    • Must have full physical dexterity/agility or be able to independently position self and perform all movements required (computer typing, standing at fax machine, fetching documents from file cabinets).
                    • Ability to lift, carry, push and pull up to 50 pounds
                    • Must have sufficient corrected or uncorrected vision to carry out all duties and responsibilities.
                    • Need to be able to lift and carry pediatric population (weight ranging from 5 to 50 lbs.)
                    • Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.Work Environment:
                      • Multidisciplinary clinic that uses collaborative approach
                      • Inside office workplace where patients meet with therapists
                      • Comfortable environment for children and parentsDisclaimerThe above statements reflect general functions of this job and shall not be construed as a detailed description of all work requirements inherent in this job. The immediate supervisor may elaborate on or add to the above list if the duties come within the employees realm of responsibility.Hopebridge is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record or any other characteristic protected by applicable federal, state or local laws.

Keywords: Hopebridge, LLC, Bloomington , Clinic Manager, Executive , Bloomington, Indiana

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