AMBULATORY CARE ASSISTANT - Specialty Medicine

Company: Eskenazi Health
Location: Indianapolis
Posted on: June 1, 2025

Job Description:

23523
AMBULATORY CARE ASSISTANT - Specialty Medicine
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Date: May 28, 2025

Location: Indianapolis, IN, US, 46202

Organization: HHC

Division:Eskenazi Health - -

Sub-Division: -Hospital - -

Req ID: - -23523 -

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Schedule: -Full Time -

Shift: -Days -

Salary Range: -

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Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

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Job Role Summary
The Ambulatory Care Assistant answers phone lines within clinic guidelines, routes callers to appropriate destinations, answers caller questions when possible, and takes messages as needed. This position serves as the staff member to greet, direct and assist a patient who presents to their area.
Essential Functions and Responsibilities
Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence.
Schedules patient appointments in computerized scheduling system under clinic designated guidelines
Answers phone lines within clinic guidelines, routes callers to appropriate destinations, answers caller questions when possible, and takes messages as needed
Thoroughly and accurately completes the telephone message form as needed and routes to appropriate staff
Assists patients using problem solving skills
Serves as the staff member to greet, direct and assist a patient who presents to their area
Recognizes and responds to signs of patients in emergent distress and involves additional staff for intervention as needed
Performs check out and charge entry in designated clinics in the billing system within 24 business hours of services being provided
Gathers, interprets, and processes appropriate charge information (i.e. encounter forms, billing sheets, etc.)
Researches and resolves pre-bill edits for their assigned clinic(s)
Manages distribution of paperwork for billing and medical records purposes for their assigned clinic(s) (i.e. gathering materials for OnBase and UMDA)
Utilizes the Wysetech system to process referrals for testing and/or referrals from one clinic to another within two weeks of date of referral. Sends appointment information per policy through Wysetech and to patient. Verifies patient's insurance eligibility and benefits prior to scheduling appointments including obtaining pre-authorization as needed. Informs patients of scheduled testing appointments including patient financial obligation, obtained by utilizing electronic price estimator software.
Utilizes patient care skills to assist nursing within each clinic, including:
Triaging patients (completing weights, vital signs, blood sugar checks, obtaining urine specimens, etc.)
Drawing blood and submitting blood samples to the lab for ordered tests
Completing EKG's
Assisting with dressing changes
Administering and reading PPD tests
Job Requirements
High school diploma or equivalent (GED); Associate's degree preferred
Minimum of 6 months experience in a health care position preferred (billing, medical records, direct care, ect.)
Completion of hospital-based training in required patient care skills or CNA/MA credentials
Must pass multiple system applications/proficiency exams
Must pass annual competency exams as required
Knowledge, Skills & Abilities
Personal computer and standard office equipment proficiency
Ability to match, file and retrieve from an alphabetical and numerical system
Detail oriented, basic mathematical skills and ability to resolve check-out and scheduling issues
Work effectively under pressure of high patient volume, multi-tasking environment.
Ability to follow oral/written instructions
Ability to navigate multiple systems applications proficiently
Ability to complete assignments within required deadlines
Exceptional customer service skills and professional demeanor
Data entry experience with minimum typing speed of 50 wpm
Self-organization and self-management skills
Flexibility to adjust to changing job focus with the clinic based on clinic needs
Ability to maintain required thresholds for facility quality indicators/scorecards/audits
FLSA Status

Non-Exempt

#AH

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Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.

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Keywords: Eskenazi Health, Bloomington , AMBULATORY CARE ASSISTANT - Specialty Medicine, Healthcare , Indianapolis, Indiana