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Director of Healthcare Software Systems

Company: American Health Network
Location: Indianapolis
Posted on: November 17, 2019

Job Description:


The Director of Healthcare Software Systems is primarily responsible for collaborating directly with leaders across the organization to identify, recommend, design, develop, implement, and support cost-effective Application Software, Business Intelligence and Data Warehouse solutions that enable company success and future growth. This individual will also serve as a key architect for the business and work to help drive requirements definition and solution development. Primary focus is on Medical Billing and EHR software systems.


  • Strategic oversight of training programs.

  • Responsible for the development, coordination and execution of department wide tactical plans.

  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement

  • Ultimate responsibility for EHR/EPM Support.

  • Works collaboratively with Providers and Management team to establish a shared understanding of business needs with regards to the AHN EHR and Billing system.

  • Understands business problems and opportunities in the context of the requirements, analyzes and presents solution options.

  • Identifies project objectives and scope, including risks, ensuring alignment between objectives and business strategic direction.

  • Elicits, analyzes, and validates requirements for changes to the AHN EHR/EPM system, and communicates changes to all stakeholders.

  • Develops business processes to ensure developed application meets all project requirements.

  • Leads project teams and group facilitation sessions thru all phases of a project.

  • Consults with Executive Management and reviews project proposals to determine goals, scope, objectives, time frame, and procedures for accomplishing the project.

  • Reviews status reports and modifies schedules and plans as required.

  • Prepares project status reports and keeps management and others informed of project status and related issues.

  • Ensures that technical and project documentation are developed and maintained.

  • Develops quality assurance test plans and directs quality assurance testing.

  • Works with team performing implementation and support duties.

  • Works with Data Services Team to provide interface support as needed.


    • Aligns people and projects to achieve initiatives.

    • Works with direct reports to develop goals and objectives.

    • Works with direct reports to establish performance standards for work assignments, monitors work status and progress including goals and objectives.

    • Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences.

    • Ensures employees are treated in a fair and equitable manner.

    • Complies with all EEO obligations and responsibilities.

    • Develops staff through coaching, mentoring, rewarding, training, and guiding.

    • Empowers employees and recognizes and rewards their contributions.

    • Surrounds self with highly capable people.

    • Manages employee issues and resolves grievances.

    • Interviews, hires, and orients direct reports utilizing all support tools provided by organization.

    • Completes performance evaluations for direct reports on a timely basis.

    • Consults with Human Resources to determine if disciplinary or termination meetings are needed.

    • Conducts disciplinary and termination meetings after consulting with Human Resources.

    • Assists all staff in the interpretation of policies and procedures.

    • Assesses current and future staffing needs based on organizational goals.

    • Utilizes compensation data provided by Human Resources.


      • Maintains a broad understanding of the principles of financial management – uses cost-benefit thinking to set priorities.

      • Monitors all financial expenditures.

      • Identifies / implements cost-effective approaches.

      • Uses efficient and cost-effective approaches to integrate technology into the workplace and improve work processes.

      • Supports and implements organizational technology changes.

      • Ensures quality of work performed by direct reports in area(s) of responsibility.

      • Commits to a focus on continuous improvement of workflow processes and procedures.


        To perform this job successfully, an individual must have the following education and/or experience.

        • Bachelor's degree in related field required; and a minimum of ten years' related experience and/or training; or equivalent combination of education and experience.

        • Previous experience working in a clinical environment preferred.

        • Knowledge of Database software, design software, Internet software, spreadsheet software, and word processing software; SQL database and Crystal reports experience required.

          Work Type: Full Time with Full Benefits ( 32 hrs/wk or more )Work Hours: 8:00am - 5:00pm
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Keywords: American Health Network, Bloomington , Director of Healthcare Software Systems, Healthcare , Indianapolis, Indiana

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