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Part-Time Guest Services Associate, Eskenazi Museum of Art

Company: Indiana University
Location: Bloomington
Posted on: September 24, 2022

Job Description:

DepartmentART MUSEUM (BL-AMUS-IUBLA)Department InformationSince its establishment in 1941, the Sidney and Lois Eskenazi Museum of Art has grown from a small university teaching collection into one of the foremost university art museums in the country. A preeminent teaching museum, its internationally acclaimed collection, ranging from ancient gold jewelry and African masks to paintings by Claude Monet and Pablo Picasso, includes more than 45,000 objects representing nearly every art-producing culture throughout history. The Eskenazi Museum of Art recently completed a $30 million renovation of its acclaimed I.M. Pei designed building. The newly renovated museum will be an enhanced teaching resources for Indiana University and southern Indiana. Positioning the institution as a premier teaching museum requires breakthrough programming, experiences, and storytelling that advances its mission in powerful ways. In support of these goals the Museum seeks an intuitive, reliable and attentive, and detail-oriented individual with strong communication and customer service skills to fill the position of Guest Services Associate. Job Summary

  • Leads by example as a great ambassador for the museum while maintaining a focus on providing excellent customer service with all visitors to ensure a positive experience.
  • Helps all guests, clients, vendors, and museum employees to understand and comply with museum guidelines, and polices in a manner that ensures an outstanding guest experience.
  • Works primarily in customer-facing roles for Eskenazi Museum of Art, including posts in galleries, guest services desks, and exterior spaces per operational requirements of the department.
  • May work at an EMA Security monitoring station under direction from Security Panel Operators or perform other tasks as assigned or apparent.QualificationsEDUCATIONRequired
    • High School Diploma or GEDWORK EXPERIENCEPreferred
      • 1 year in a safety or security related field or a customer service environmentSKILLSRequired
        • Possesses excellent communication skills
        • Ability to coordinate well with all stakeholders in all settingsPreferred
          • Fluency in multiple languagesWorking Conditions / DemandsThe employee in this position will have excellent communication skills. The role frequently requires the ability to remain in a stationary position for extended periods of time. This position is very active and requires moving about the workspace and ascending/descending stairs or ladders. The role frequently moves objects that weigh up to 50 pounds. The role requires the ability to position self to move at lower levels. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.Must have availability through March 30, 2023Work LocationEskenazi Museum of ArtBloomington, IndianaAdvertised Salary$13.52 per hour$14.00 per hour after 1100 hours workedWork HoursAvailable to work shifts that are usually 7 hours (but occasionally are 5 or 9 hours in length) totaling 24 - 29 hours per week scheduled primarily during building and gallery hours. Building hours: Monday - Friday 8:00am-5:00pm, Saturday 12:00pm-7:00pm, & Sunday 12:00pm-5:00pm Gallery hours: Monday (closed), Tuesday - Friday 10:00am-5:00pm, Saturday 12:00pm-7:00pm, & Sunday 12:00pm-5:00pm There will also be after hours events that will occasionally need to be staffed. Schedule will vary week to week. Must have availability thru 3-30-23. Job ClassificationCareer Level: Part Time EmployeeFLSA: NonexemptJob Function: Part Time EmployeeJob Family: Part Time EmployeeClick here to learn more about Indiana University's Job Framework.Posting DisclaimerDue to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.Contact UsRequest SupportTelephone:

Keywords: Indiana University, Bloomington , Part-Time Guest Services Associate, Eskenazi Museum of Art, Hospitality & Tourism , Bloomington, Indiana

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