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Manufacturing Customer Service Representative

Company: TASUS Corporation
Location: Bloomington
Posted on: March 18, 2023

Job Description:

Job purpose

  • This position will be the main customer contact for product ordering, planning and delivery requirements. This main function to be supported by internal plant communication, organization and follow up of such requirements
    Duties and responsibilities
    • Enter customer orders and amendments into TMM system.
    • Review, follow up, and expedite delivery of orders.
    • Coordinate, follow-up, and expedite Quality issues to resolution. Work with Quality Assurance to maintain or correct level of product quality.
    • Work with sales, management team, engineering and cost estimator to verify and update product price database. Work with Sales, Quality, and Engineering to verify technically balanced analysis of new customer projects.
    • Follow plant delivery performance and address all issues with Materials Manager for resolution (i.e., delivery, price, availability).
    • Perform data entry tasks to maintain and update weekly customer orders and forecast.
    • Perform cycle counts as assigned by the Materials Manager to ensure finished good inventory levels are accurate.
      • High School Diploma or GED
      • 3-5 years' experience in a manufacturing environment using a MRP system preferred
      • Proficient in computers
      • Considerable independent judgment required.
        Working conditions
        • Office Associated topics: agent, agente de servicio al cliente, call center representative, customer care, customer care representative, phone, platform support, representative, service, system support

Keywords: TASUS Corporation, Bloomington , Manufacturing Customer Service Representative, Hospitality & Tourism , Bloomington, Indiana

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