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Customer Service (Full-Time/In-person)

Company: Indiana University
Location: Bloomington
Posted on: May 8, 2024

Job Description:

The Office of Enrollment Management serves Indiana University Bloomington by recruiting, enrolling, and serving students. We are deeply committed to transforming students' lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong commitment to diversity and inclusion, OEM works with campus partners to make IU Bloomington the best university possible.
The Office of Admissions is the front-facing department to the public for undergraduate recruitment for the Indiana University Bloomington campus. The Office of Admissions is responsible for recruiting a diverse and inclusive new domestic, undergraduate cohort class each year, counseling prospective students and their families about the admissions process, providing accurate information to the public about our recruiting requirements and standards, and marketing Indiana University Bloomington.
Provides detailed information to students, potential students, campus representatives, and external publics on the policies and procedures involved in applying for admissions, as well as provides preliminary information on university related policies, procedures, and programs.
Provides information regarding the processing of applications and determines whether information is accurate and complete. Interacts with applicants to assist in completing applications, resolves discrepancies, and advises students, families, and external constituents, such as high school counselors, on correct procedures, timelines, and policy interpretations.
communicates through emails, SMS/texts, live chat on Admissions website, and Admissions social media accounts.
Prepares mailings, such as admit packets responds to inquiries, and advises staff on correct procedures.
Manages on-going student record information and monitor accuracy of student accounts.
Verifies accuracy and completeness of services and ensure smooth flow of operation.
2 years of customer service experience.

Demonstrates a high commitment to quality.
Ability to work in a team setting and be flexible.
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- 10 paid holidays per year
- Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.
Career Level: Part Time Employee
Job Function: Part Time Employee
Job Family: Part Time Employee
To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Questions or complaints regarding Title IX may be referred to the U.Department of Education Office for Civil Rights or the university Title IX Coordinator. The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. Request Support
Telephone: 812-856-1234

Keywords: Indiana University, Bloomington , Customer Service (Full-Time/In-person), Hospitality & Tourism , Bloomington, Indiana

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