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Concierge

Company: Author Solutions
Location: Bloomington
Posted on: October 12, 2018

Job Description:

At Author Solutions, we provide the technology and services that make publishing easy, affordable, and available to anyone, anyway, anywhere, anytime. This provides as the foundation for you to meet expectations of customers both external and internal.
The Concierge will be responsible for the customer experience from the point of the author signing the author agreement through the submission of materials to the printer. Ensures superior customer experience while meeting all production timelines. This includes reviewing and interpreting the author's instructions, guiding the author through the submission and production process, while answering phone inquiries and emails.
Key Functions ---Handles calls and emails from authors ---Reviews author's correspondence for instructions and implementation ---Guides authors through submission process and pre-production services ---Guides authors through the production process ---Ensures timeframes and service levels are met throughout the pre-production and production process ---Reviews author materials submitted for completeness and requirements ---Collects production fees ---Works with designers to meet author expectations ---Communicates best practices of publishing industry to authors ---Initial and Follow-up Calls ---Completes all work within the expected timelines ---Properly documents communication ---Adjusts to changes in processes and directives given by management ---Coordinates with design teams to finalize files for offset print jobs, as needed Education Requirements ---High school diploma required ---Community College or University degree preferred ---At least two years' Customer Service experience preferred

Keywords: Author Solutions, Bloomington , Concierge, Hospitality & Tourism , Bloomington, Indiana

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