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Concierge

Company: Author Solutions
Location: Bloomington
Posted on: May 16, 2019

Job Description:

At Author Solutions, the world leader in supported self-publishing, we help authors publish the books they have always dreamed of publishing - more than 225,000 authors and more than 300,000 books. We have served authors on every continent and in more than 120 countries around the globe. We provide the technology and services that make publishing easy, affordable, and available to anyone, anyway, anywhere, anytime. At Author Solutions, we empower authors to write, publish and share books that enrich readers' lives around the world. The Concierge is responsible for the customer experience from the point of the author signing the author agreement through the submission of materials to the printer. Ensures superior customer satisfaction while meeting all production timelines. This includes reviewing and interpreting the author's instructions through the submission, design and production process, while responding to phone inquiries and emails. Primary Responsibilities:
---Handle calls and emails from authors
---Review author's correspondence for instructions and implementation
---Guide author through submission process and pre-production services
---Guide author through the production process
---Ensure timeframes and service levels are met throughout the pre-production and production process
---Review author materials submitted for completeness and requirements
---Collect production fees
---Work with designers to meet author expectations
---Communicate best practices of publishing industry to authors
---Initial and follow-up calls, properly documenting communication
---Adjusts to changes in processes and directives given by management
---Coordinates with design teams to finalize files for offset print jobs, as needed Qualifications and Experience: ---High school diploma required.
---Associates or Bachelors' degree preferred.
---At least two years' Customer Service experience preferred.
---Superior knowledge of MS Word, Excel, Outlook and Internet Explorer.

Keywords: Author Solutions, Bloomington , Concierge, Hospitality & Tourism , Bloomington, Indiana

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