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Customer Service Specialist

Company: German American Bancorp
Location: Bloomington
Posted on: September 12, 2019

Job Description:

Job Title: Customer Service Specialist - Bloomington, IN About Us: German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction. Summary of Duties: Are you an energetic and outgoing person, looking to make an impact with customers and within your community? We are looking for passionate go-getters like you to drive the future of our business in the communities we serve. As a Customer Service Specialist, you will experience all aspects of German American Bank's culture and values while working with internal and external customers on issues that impact our business and the lives of our clients. Our blended learning approach includes experiential, hands-on learning where you are able to work alongside a mentor and fellow team members to perform meaningful work. With your active engagement, you will gain a deeper understanding of banking services such as deposit and loan transactions, identifying needs of the clients in order to provide meaningful solutions in areas such as lending, insurance and financial services, and you also serve as a line of defense for the bank and customers to control risk and promote security controls and so much more. Primary Responsibilities and Job Functions: The Daily Grind --- Your focus will be supporting our external customers in a variety of ways including engaging in meaningful conversations to verify account information, perform loan and deposit transactions, uncover client needs, and more.You're Part of a Team --- You are a member of the Retail team which includes supporting our clients and team members in surrounding counties. This role offers amazing insight into the world of banking and our local communities.And you have to be able to juggle --- Multiple and conflicting priorities will come up under specific time constraints. In concert with your leader and other team members, you have to be quick to act when issues arise. What it Takes: Ability to:communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, and work independently and as a team member.Attention to detail and ability to work well in teams and individually.Passion for building and maintaining customer relationshipsResponsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering. Bonus Points: Previous customer service experience in a professional settingBilingualKnowledge of BankingIndy Star.Category: Customer Service, Keywords: Customer Service Representative

Keywords: German American Bancorp, Bloomington , Customer Service Specialist, Hospitality & Tourism , Bloomington, Indiana

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