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AppAdmin Systems Administrator, RPS

Company: Indiana University
Location: Bloomington
Posted on: February 15, 2020

Job Description:

Department RESIDENTIAL PROGRAMS & SERV (BA-RPAS-IUBLA) Job Summary Manages the overall operation of RPS applications in the role of the system administrator for assigned applications. This includes application setup, maintenance, data security, troubleshooting, documentation, upgrade and implementation planning and testing. This position is the primary point person for both IT staff and end users for all assigned applications. Provides support and technical direction for problem resolution to all end users for all managed systems. Maintains intermediate knowledge of the concepts, business practices and procedures of tasks related to managed applications. Evaluates problems and suggests technical solutions, and supports team decisions. Interprets information, ideas and instructions and communicates clearly and accurately both verbally and in writing including materials intended for distribution. Completes documentation of applications from an administrative and end user perspective. Determines causes of unusual occurrences and applies standard principles and practices to determine and implement solutions. Ensures safe practices and environmental consciousness are exhibited in decisions. Responds to emergency situations for door access and dining systems during and after regular business hours. Monitors systems and manages the operation of all assigned applications. Provides day-to-day problem resolution for university and enterprise systems as Tier II support. Supervises the exchange of data between interconnected applications. Develops and revises specifications for new functionality, tests system upgrades and enhancements, and works with vendors, AIT and other technical personnel to revise, enhance, and repair system functionality. Performs high level technical analyses and assessments of application deficiencies, and refines technical and business processes to ensure adherence to best practices for areas such as compliance, security, testing and training. Assists with training in technical systems and processes for departmental staff members. Required Qualifications Bachelor's degree in Computer Science, Informatics, Business Systems, Education, or a related discipline and two years of experience in system support, technology management, training, or software development. Combinations of education and related experience may be considered. Demonstrable experience in analyzing complex problems and producing concrete, actionable solutions. Experience leading detailed requirements and specification activities. Experience in resolving highly complex integration issues involving multiple technologies and cross-unit coordination. Excellent communication skills, written and verbal. Excellent interpersonal skills, including a customer service orientation and willingness to work as part of a team in a dynamic and complex environment. Ability to work with a variety of people with varying degrees of technical knowledge. Ability to demonstrate high levels of accuracy, problem solving, dependability and responsibility. Preferred Qualifications Industry standard certifications. Work Location Bloomington, Indiana Job Classification Salary Plan: PAE Salary Grade: 2IT FLSA: Exempt Job Function: Information Technology Posting Disclaimer This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Keywords: Indiana University, Bloomington , AppAdmin Systems Administrator, RPS, IT / Software / Systems , Bloomington, Indiana

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