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IT Field Service Technician

Company: The Staffing Resource Group, Inc
Location: Bloomington
Posted on: April 10, 2021

Job Description:

IT Field Service Tech SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

  • Title: IT Field Service Technician
  • Location: Bloomington, IN
  • Industry: Pharmaceutical
  • Hours: 3rd shift - 11pm-7:30am Sun - Thurs,
  • Salary: Up to $23.00 hour paid weekly with benefits options
  • Employment Type: Contract Environment: This client manufactures thousands of pharmaceutical, biologic, consumer health and beauty products utilizing superior and innovative drug delivery technologies to improve their value to patients and consumers. Our customer believes in a "Patient First" culture putting patients at the center of their work to ensure the safety, reliable supply and optimal performance of our products. Isn't this the type of company you want to work for? Job Requirements: Job Scope: Reporting to Field Services Lead, the IT Field Services Technician ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
    • Image, deploy, replace workstations.
    • Prioritize and schedule Windows 10 upgrades.
    • Apply diagnostic utilities to aid in software and hardware troubleshooting.
    • Perform hands-on Windows 10 upgrades, including installing and upgrading operating system, installing hardware, implementing file backups, and configuring systems and applications.
    • Research software updates, drivers, knowledge bases, and frequently asked questions to aid in problem resolution.
    • Perform other duties as assigned Skills Needed:
      • Min of Technical school Cert or Associate degree - Must be IT related
      • Minimum 1-3 years of experience as an IT Technician or related capacity.
      • Experience and familiarity with pharmaceutical, manufacturing and/or GMP facilities.
      • Working knowledge of a range of diagnostic utilities, including but not limited to the built-in Windows tools, general network diagnostics such as PING, TRACERT, IPCONFIG, NSLOOKUP, etc. and common 3rd party diagnostic applications freely available over the internet.
      • Knowledge of current workstation and printer hardware
      • Strong knowledge with the inner workings of and Windows 7, and Windows 10.
      • Extensive application support experience with all Microsoft Office 2010, 2016 and Office 365 Products.
      • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
      • Ability to absorb and retain information quickly.
      • Ability to present ideas in user-friendly language.
      • Proven analytical and problem-solving abilities.
      • Ability to effectively prioritize and execute tasks in a high-pressure environment. EOE/ADA

Keywords: The Staffing Resource Group, Inc, Bloomington , IT Field Service Technician, IT / Software / Systems , Bloomington, Indiana

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