Technology Support Specialist

Company: Brownstown Central Community School Corporation
Location: Brownstown
Posted on: March 19, 2023

Job Description:

Supervisor: Director of Technology

General:

Assist the Director of Technology and help the technology department provide students and staff with the tools to meet

their educational goals. Perform tasks essential to successfully operating and maintaining technology equipment and

hardware inside the building. This will require monitoring equipment, troubleshooting and maintaining hardware and

software, and assisting with training personnel using new technology. This person must have a working knowledge of

Windows operating systems and computer hardware.

Specific Duties:

1. Monitor the helpdesk system for tickets. Troubleshoot, diagnose, and document problems while demonstrating

strong communication and customer service skills.

2. Troubleshooting problems thoroughly before collaborating with the department when the issue is unknown.

3. Install hardware and software according to district guidelines to end-user workstations.

4. Configure and deploy new technology to staff and students.

5. Assist with maintaining an accurate and current inventory of computer technology equipment.

6. Perform routine maintenance and cleaning on hardware and peripheral equipment inside the buildings.

7. Assess, troubleshoot, and repair damaged Chromebooks in our 1:1 environment and work with vendors on any

warranty repairs.

8. Maintain an organized system of clearly communicated documentation for processes related to the position.

9. Maintain a high standard of ethics, abiding by all district policies and respecting confidential information

encountered during the position.

10. Assist staff and students in using technology to make computer users more efficient.

11. Maintain and troubleshoot each school's networks, security devices, and end-user workstations.

12. Perform other computer/technology activities/duties as the Director of Technology assigns.

This person must be responsible, energetic, reliable, and self-motivating. This person must be able to manage job

responsibilities and work independently (and responsibly) on multiple projects as required. Excellent time

management and organizational skills are required.

This type of work may involve walking or standing for extended periods. Performing service in this position will

occasionally exert 10 to 50 pounds of force to lift, carry, push, pull, or move objects.

Applications can be found at: https://btownccs.k12.in.us/community/employment-info

Please submit the completed application and resume to:

Will Hubbard

Director of Technology

Brownstown Central Community School Corporation

whubbard@btownccs.k12.in.us%64398893% %%customer%%

Keywords: Brownstown Central Community School Corporation, Bloomington , Technology Support Specialist, IT / Software / Systems , Brownstown, Indiana