IT Help Desk Technician
Company: Verisys
Location: Louisville
Posted on: February 19, 2026
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Job Description:
Job Description Job Description The Help Desk Technician should
be able to diagnose and resolve challenging problems quickly. You
should be well-versed in all aspects of computer systems
configuration and maintenance. Your goal will be to ensure that our
technology runs smoothly for both employees and contractors. This
position will be in our Louisville, KY office with a combination of
in-person and remote work. Duties/Responsibilities: Respond to
queries by phone, email, in person, instant message, or through our
ticketing system Offer technical assistance relating to the
delivery, configuration, set up, and maintenance of Windows and
macOS computers Provide training to staff members on technology
issues Troubleshoot software, hardware, and network-related issues
Repair and maintain computer hardware, such as laptops, desktops,
and other computer peripherals (monitors, headsets, keyboards,
etc…) Document all work performed in our ticketing system and
update our internal knowledge base Take part in regular meetings
and projects Participate in a weekly on-call rotation Collaborate
with other Infrastructure support teams to assist with system and
security audits and vulnerability remediation Perform other
job-related tasks as assigned Required Skills/Abilities: Excellent
verbal and written communication skills Proficient in writing and
working with technical writing documentation tools Ability to work
both individually and in teams, in a dynamic and ever-changing
environment High capacity for learning new technologies
Education/Experience: Required: Associate degree in a computer
science-related field or equivalent work experience Knowledge of
network technologies and concepts Preferred: Google
Workspace/Office 365 experience Active Directory experience
IT-related certifications Nutanix knowledge is a plus Verisys
transforms provider data, workforce data, and relationship
management. More than 400 healthcare, life science, and background
screening organizations depend on us to credential providers,
improve data quality, publish compliant provider directories, and
conduct employment verifications. Our comprehensive solutions
deliver accurate and secure information. As a result, we’re the
largest outsourced credentials verification organization in the
United States. Since we’ve partnered with the most complex
institutions in healthcare for decades, we can help organizations
of any size discover their true potential. At Verisys, you can have
a rewarding career on every level. In addition to challenging and
meaningful work, you will have the chance to give back to your
community, make a positive impact on the environment, participate
in a range of diversity and inclusion initiatives, and find the
support, coaching, and training it takes to advance your career.
Our commitment to individual choice lets you customize aspects of
your career path, your educational opportunities, and your
benefits. And our culture of innovation means your ideas on how to
improve our business and our clients will be heard. Verisys is an
Equal Opportunity Employer. We encourage all qualified people of
every heritage, nation, gender, veteran, or disability status, age,
religion, or other protected status to apply. We may use artificial
intelligence (AI) tools to support parts of the hiring process,
such as reviewing applications, analyzing resumes, or assessing
responses. These tools assist our recruitment team but do not
replace human judgment. Final hiring decisions are ultimately made
by humans. If you would like more information about how your data
is processed, please contact us.
Keywords: Verisys, Bloomington , IT Help Desk Technician, IT / Software / Systems , Louisville, Indiana
