BloomingtonINRecruiter Since 2001
the smart solution for Bloomington jobs

Technical Support Engineer

Company: Rudolph Technologies
Location: Bloomington
Posted on: August 9, 2019

Job Description:

Rudolph Technologies, Inc. is a leader in the design, development, manufacture and support of defect inspection, lithography, process control metrology, and process control software used by semiconductor and advanced packaging device manufacturers worldwide. Rudolph delivers comprehensive solutions throughout the fab with its families of proprietary products that provide critical yield-enhancing information, enabling microelectronic device manufacturers to drive down costs and time to market of their devices. As a Technical Support Engineer you will provide technical support to field engineers, technicians, and customers who are diagnosing, troubleshooting and repairing metrology systems. You will respond to situations where first-line customer support has failed to isolate or fix problems in malfunctioning equipment or software. You will also develop and demonstrate expert proficiency in complex, non-routine maintenance and repair evolutions on various equipment as assigned. Proficiency will include both hardware and software disciplines. Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment. Analyzes error logs, determines root errors, and translates into fishbone analysis.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues.Provides written weekly updates pertaining to progress on current projects to Technical Support Manager. Develops relevant action plans to specific technical issues.Develops 8D reports for customer communication, works with factory to close analysis.Works in conjunction with service manager to identify local team's skill-set, gaps, develops and executes training plans.Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues.Proactively analyzes install base performance, identifies trends, tool quality issues, reliability and service ability issues communicates factual assessments to factory, makes recommendations for improvements.Takes ownership of escalations, becomes key point of contact and communicator to customer and factory personnel until problems are resolved, and follows through with corrective actions to ensure quality closure of technical issues.Supports customer installations, upgrades and training upon request.Works with engineering and team on new system developments.Experience delivering technical training is a plusChallenges:Interacting with customers and field service engineers who speak different languages.Must be willing to travel 50%, including both domestic and international travelEducation: Requires an associate degree in electrical, electronic or mechanical engineering, optical engineering, physics or a related field and a minimum of 5 year experience maintaining, installing and/or repairing for process control systems (metrology, inspection) or comparable high-technology equipment or an equivalent combination of education and experience. A BS degree is preferred. Skills & Knowledge: This level of position works on problems of diverse scope, requiring the incumbent to draw on industry experience and to exercise independent judgment and discretion to arrive at a solution. Ability to isolate and solve problemsExcellent analytical skillsAbility to transfer knowledge in a clear and logical manner to all levels of technical personnelAbility to read and interpret schematics, mechanical diagrams and other industry-related technical documentationDemonstrates tact and diplomacy in all situationsAbility to multitask in a constantly changing work environmentPossesses strong communication and client interaction skillsDemonstrates self confidenceExcellent listening skillsCalm under pressureFluent in English

Keywords: Rudolph Technologies, Bloomington , Technical Support Engineer, IT / Software / Systems , Bloomington, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


SQL Report Specialist
Description: TOC Logistics International Job DescriptionSQL Report SpecialistWhat's Special About TOC LogisticsTOC Logistics International is a well-respected and rapidly expanding
Company: ProTrans
Location: Indianapolis
Posted on: 08/24/2019

Technology Analyst (I)
Description: We Are Hiring Technology Analyst I Department: Medxcel FM IT-- Reports to: IS Delivery ManagerPosition Number:---- Technology Analyst/Data EngineerEmployee Type:---- Full TimeLocation:---- Preferred (more...)
Company: Ascension
Location: Indianapolis
Posted on: 08/24/2019

Oracle CC&B
Description: Please send the updated resume to sharaq AT scadea DOT net/ X 2228. Lead Consultant - Utilities Customer Services - CIS Work Location: Indianapolis, IN 46202 Contract duration
Company: Scadea Solutions Inc
Location: Indianapolis
Posted on: 08/24/2019


Integrations Developer
Description: Sability is looking for a software developer to join our systems integrations team. Responsibilities will include designing, coding, testing and troubleshooting integrations between HR, Payroll, Timekeeping, (more...)
Company: Sability, Inc
Location: Indianapolis
Posted on: 08/24/2019

IOS Developers - Indianapolis and Phoenix, AZ
Description: Hello, Please go through below job description and let me know
Company: Silverlink Technologies LLC
Location: Indianapolis
Posted on: 08/24/2019

Sr. Informatica Developer
Description: Hi, We have an urgent requirement from our Client based at Indianapolis, IN. If you are interested for the below role please send me your updated resume ASAP. Job Title Sr. Informatica Developer Duration (more...)
Company: Experis
Location: Indianapolis
Posted on: 08/24/2019

Advanced Software Engineer
Description: Job Summary ul li Our Client is seeking an Advanced Software Engineer in the Software Development department. li The Software Engineer plays a critical role in the delivery of high quality products (more...)
Company: Hired by Matrix, Inc.
Location: Indianapolis
Posted on: 08/24/2019

.Net Developer with OnBase Experience
Description: Vaco Technology is assisting one of our clients, on the north side of Indianapolis, in their search for a full-time .Net Developer with experience or exposure to OnBase. This position will be heavily
Company: Vaco Technology
Location: Indianapolis
Posted on: 08/24/2019

Sr Java Developer
Description: Java 1.7 andor 1.8 Will consider strong
Company: Byteware Inc.
Location: Indianapolis
Posted on: 08/24/2019

SFDC Developer Fort Wayne, IN
Description: Salesforce Developer-Indianapolis, IN An exciting new contract role as a Salesforce Developer has just opened up in vibrant Indianapolis, Indiana. Our client is actively looking for an enthusiastic, motivated (more...)
Company: Mason Frank
Location: Indianapolis
Posted on: 08/24/2019

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Bloomington RSS job feeds