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Records Services Assistant

Company: Trustees of Indiana University
Location: Bloomington
Posted on: January 13, 2020

Job Description:

Department

REGISTRAR (BL-REGR-IUBLA)

Job Summary

Provide administrative services and complex record maintenance in the Office of the Registrar, Records Processing Area. Receive and analyze inquiries from university departments, faculty, and students regarding a broad spectrum of policies and procedures related to the processing of a student academic record. Provide support for a variety of duties associated with degree certification and the distribution of diplomas. Perform financial reconciliations and reconcile daily deposits for payments. Apply updates to online and permanent source documents relative to the student record. Maintain and update procedural and source documents consistent with departmental interpretations relative to this process. Assist in responding to correspondence and/or e-mail inquiries. Serve as back-up to a variety of positions. Provide general information and direction to internal and external clients including faculty, staff, students, and external public. Maintain knowledge of Office of the Registrar operations and procedures in order to perform duties according to seasonal cycles.

Note: This is a limited term funded position with funding approved through June 30, 2020. Funding is reviewed annually and may be extended based on the needs of the department and availability.

Required Qualifications

High school diploma or GED and one year of office experience and two years of experience in a position that required a high level of organizational skills, attention to detail, tact and diplomacy, and well developed written and oral communication skills.

Ability to interpret complex confidential information and to provide guidance consistent with the Family Educational Rights and Privacy Act. Ability to effectively communicate and exchange information with a wide diversity of individuals.

Preferred Qualifications

Two years of college coursework. Two years of experience working with complex data and/or in a records services environment that included customer service responsibilities and database structures. Familiarity with Indiana University student records and services or similar complex customer services and record keeping environments.

Working Conditions / Demands

This position requires significant physical and mental effort to respond in a dynamic environment which involves complex data environments and systems as well as compliance requirements. The individual must be flexible and able to handle each request for service while maintaining a positive and proactive spirit of service and accountability. Work requires mental focus and discipline in performing tasks with attention to detail and the ability to maintain self-audit procedures.

Work Location

Bloomington, Indiana

Job Classification

Salary Plan: SS

Salary Grade: 0F

FLSA: Nonexempt

Job Function: Student Services

Posting Disclaimer

This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but it will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. .

Keywords: Trustees of Indiana University, Bloomington , Records Services Assistant, Other , Bloomington, Indiana

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