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PT/FT Remote Call Center Representative

Company: N/A
Location: Bloomington
Posted on: September 13, 2020

Job Description:

EmployBridge is seeking Search and Support Coordinator for part and full time roles. These positions are 100% work from home. However, ideal applicants will be located in Bloomington, IN; El Paso, TX; or Knoxville, TN. The reason being is EmployBridge has offices in these locations and will be easier to manage for computer equipment, office supplies and other logistical items.less thanbr> Start Date: Will be September 21, 2020less thanbr> What is needed:less thanbr> * To qualify for this role, a person needs to have good customer service experience in a call center type role.less thanbr> * Also, will need to come across professionally over the phone and have a background handling large call volumes.less thanbr> * Must have a quite place they can work at home with no distractions and have high speed internet. If they don't have the internet access, this will not work. (Prior to hire, applicants will need to provide proof of high speed internet at their home work location. In addition, will need to be able to pass a speed test once they have their EB issued equipment. We do also require them to video conference with us on a regular basis so the uninterrupted work place is a must). Speeds of over 30 for downloads and 3 for uploads, must be able to directly plug in via ethernet, and should not be on a shared network.less thanbr> Length of Positions: All positions are long term roles and will be hired directly with EmployBridgeless thanbr> Training: 3 weeks (will work 40 hours the first three weeks for training. Afterwards, shifts will be assigned. If not able to commit to the training schedule, this will not work)less thanbr> Training Schedule: M - F, 8:30 AM to 5:30 PM EST. (for 3 weeks only and mandatory)less thanbr> Pay: Starting Pay is $12.00 per hour for those working 40 hours / Part time employees will make $13 per hourless thanbr> Bonus: Potential for quarterly and yearly bonusesless thanbr> Search + Support Coordinator Job Descriptionless thanbr> The purpose of this position is to assist applicants and associates through all parts of the application and pre-screen process. In addition to providing general support for employment related questions such as assistance with the online application, updating employment availability, and other general questions such as payroll/garnishments, W2's and current assignment updates.less thanbr> Daily Duties and Responsibilitiesless thanbr> * Answer inbound phone calls presented in a queued based system; make outbound phone calls via a preview dialer, commitment calls and requested call backs, to pre-screen, schedule interviews, or assist each caller with questions.less thanbr> * Utilize resources to properly pre-screen and schedule interviews for qualified applicants; identify, research, and resolve caller's issues.less thanbr> * Answer a high volume of inbound phone calls and respond to caller requests documenting and/or transferring as required by standardized processes.less thanbr> * Maintain or exceed the schedule adherence goal.less thanbr> * Maintain or exceed the standards for call quality.less thanbr> * Document all transactions thoroughly in CRM.less thanbr> * Transfer and/or escalate calls to appropriate staff as needed.less thanbr> * Provide a high level of customer services to all callers.less thanbr> * High attention to detail with excellent verbal and written communication skills.less thanbr> * Assist with special projects and other duties as required.less thanbr> Job Specific Information and Requirementsless thanbr> * High School Diploma or equivalent required.less thanbr> * For the first three weeks, the job will require 40 hours work weeks. After the training is complete, this position will be 100% work from homeless thanbr> * To be considered, must have internet access and a set home officeless thanbr> EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and ser

Keywords: N/A, Bloomington , PT/FT Remote Call Center Representative, Other , Bloomington, Indiana

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