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AVP, Claims Casualty-PL

Company: Nationwide Mutual Insurance Company
Location: Columbus
Posted on: February 25, 2021

Job Description:

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! Any Work From Home Location will be considered for this role.Job Description SummaryDrives overall personal lines performance within assigned geography. Leads the field based and customer-facing Claims organization. Works collaboratively with Personal Lines leadership and other stakeholders to ensure effective and efficient claims / CAT service across the company. Partners with regional leaders to ensure effective customer and agent relationships. Executes field claims processes, concepts, practices, and procedures. In addition, partners closely with all functional leaders (Product, Sales, Underwriting, Services, RVP, and Quality) and the entire Nationwide company in order to achieve business goals and objectives. The position requires expertise in interpersonal savvy, business acumen skills, and platform skills in an effort to create and communicate business strategies and tactics needed to succeed in the insurance marketplace. Job Description Reports To: VP, Claims Operations - Field. Key Responsibilities: 1. Establish the environment for cross-claims coordination by driving the importance of coordination through the Claims Directors down to the unit level. Resolves claims handling issues that involve multiple specialties.2. In conjunction with VP Claims Ops - Field, Regional VP(s) and staff Claims leadership, agrees to claims initiatives and coordinates cross-functional linkages at geographic level. This includes the creation of goals, claims performance monitoring, ensuring regular compliance, communications, collaboration on people development, and managing legislative agenda.3. Responsible for executing the claims process consistently across all specialties and locations, as well as coordinating efforts with regional operations, sales, underwriting, quality, medical, training, claims legal, recovery, special investigation, claims technical, and other claims staff support functions.4. Directs leaders and associates including: performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement, and disciplinary actions. Breadth Across Enterprise: This position provides overall Zone level claims leadership and claims technical support (personal lines division) for multiple product lines. Expertise is required in the functional area of casualty, material damage, property and personal injury protection for all Nationwide companies and all distribution channels (exclusive, independent, direct). This position acts as the top P&C Claims executive in the assigned Zone and is responsible for the planning, direction, implementation, and monitoring of all claims activities and operations of that Zone. Duties include the review and implementation of best practices across all claims disciplines, making quality decisions on personnel management, budgeting, financial responsibility, quality/internal controls, and management reporting. This position reviews and provides suggested product changes to Product and Underwriting in order to enhance product/sales offerings and to eliminate market place problems that are identified. Financial Responsibility & Scope: This role is directly responsible for Zone level development and implementation of programs, objectives and procedures that control loss adjustment expense, in Finance in the development and implementation of the claim zone operating budget and provides strategic leadership and oversight of the budgeting process. Responsible for annual claims costs for the zone and manages all loss and expense costs for all products. Has matrix responsibility for personal lines contingent liability program. Leadership Accountability: Developing Strategy: Provides executive leadership for claims handling policy and programs. Develops strategic direction for the improvement of a Claims Zone service delivery. Develops and implements appropriate staffing strategies to reflect Claims Zone business needs. Providing Input on Strategic Direction: Works closely with the VP, Claims Ops - Field and RVP(s) in the planning, development, implementation and monitoring of all claims programs across personal lines. Assists the technical office with setting strategic direction for the improvement of all claims technical areas. Leads claims innovation process to continuously drive improved performance. Executing Strategy: The position is responsible for executing on all claims strategies including strategic planning, customer satisfaction, regulatory compliance, and quality control. Responsible for executing claims strategies consistently across all specialties and locations, as well as coordinating efforts with regional operations, sales, underwriting, quality, medical, training, claims legal, recovery, special investigation, claims technical, and other claims staff support functions. Ensure adherence to company policies and procedures for claims handling as well as proper servicing and settlement of claims. Team Composition: The total FTE reporting to this position depends on the scope of a particular Claims Zone but can be as high as 800 FTE. People leaders and individual contributors directly and indirectly report to this position. Direct reports normally include Claims Directors, Associate Claims Directors, an administrative assistant and possibly other support staff. Indirect reports may include Associate Claims Directors, Claims Managers, Claims Technical Managers, Claims specialists, business information support, Claims training support, and other administrative support staff. Typical Skills and Experiences: Education/Certification/Licenses-Education: BS/BA. MBA or other post graduate degree strongly preferred. Certifications/Licenses: Relevant state licenses required. Professional designation or claims specific certifications preferred (CPCU). Experience/Skills-Experience: Ten years or more in property/casualty field technical claims operations, including at least five years in claims management. Claims staff experience preferred. Skills: In addition to extensive claims knowledge, this position should have a well-rounded understanding in the areas of underwriting, sales, marketing, product management, actuarial, and workflow analysis. Essential skills include: superior organizational and time management, conflict resolution, change management, verbal and written communication, and financial reporting. Knowledge: Requires a strong knowledge of material damage, property damage and casualty/bodily injury technical claims operations, procedures and claims performance strategies, day-to-day claims operations, as well as claims best practices. Also requires extensive knowledge of state operations and cross-functional initiatives.Other criteria, including leadership skills, competencies and experiences may take precedence.Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner. Job Conditions: Overtime Eligibility: Not Eligible (Exempt). Working Conditions: Normal office environment. Some travel may be required. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.Evaluation Activity: S. Rodgers 7/2020#claims Posted 3 Days Ago Full time 68674 About Us At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care - and we've been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're a great place to work , too , and let us know - can you see yourself at Nationwide ? Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Keywords: Nationwide Mutual Insurance Company, Bloomington , AVP, Claims Casualty-PL, Other , Columbus, Indiana

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