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Dispatcher

Company: WORK WITH YOUR HANDZ
Location: Columbus
Posted on: October 13, 2021

Job Description:

 

You ABSOLUTELY want to work here! We are hiring a Full time Dispatcher to join our team!!

We are growing! We have been in the industry for over 40 years! As a family owned business we focus on our people so they can focus on our customers. We continually train and educate our employees and can assist in helping our employees achieve certifications!  We appreciate our people for their hard work and dedication to our customers. 

The Role

As a Dispatcher, you will work in the office and thrive in a fast paced environment. You will match the right technician to every job, accurately prioritize assignments, ensure client satisfaction and drive production.

What can WE do for YOU?

  • Provide stability – we are a family-owned company and have been in business over 40 years!
  • We have a great benefits package
  • Quarterly Breakfasts with your team.
  • We are a family-owned company with a fun, professional and caring management team.
  • We are growing and so are the opportunities for advancement. 
  • We provide ongoing training and professional development.
  • Holiday Party every year

Benefits of working for us

  • Medical, Dental, and Vision
  • Short and Long Term Disability
  • 401k & 401k Matching
  • Paid Time Off
  • Performance Based Bonuses

Responsibilities of our Dispatcher

  • Assign the most qualified technician to each service appointment. 
  • Schedule calls to make the most efficient use of time. 
  • Meet daily production targets by prioritizing the most urgent and profitable calls. 
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences. 
  • Manage the whereabouts and needs of every technician in the field. 
  • Debrief with each tech at close of each call to ensure all information gathered. 
  • Be professional and establish customer rapport, encouraging repeat business. 
  • Respond to customer requests, resolving issues and promote the brand.  
  • Participate in training and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress. 
  • Ensure customer needs are met and exceeded.

Requirements for our next Dispatcher

  • 3+ years of dispatch experience in plumbing/HVAC
  • Proven track record in customer service.
  • IT competent; good typist and proficient with phone systems and smart phones.
  • Highly organized with exceptional follow-through abilities. 
  • Exceptional multi-tasking skillset
  • Strong verbal and written communications.
  • Ability to build trust, diffuse conflict and hold others accountable. 
  • Enjoys a fast-paced, goal-driven environment.

Keywords: WORK WITH YOUR HANDZ, Bloomington , Dispatcher, Other , Columbus, Indiana

Click here to apply!

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