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IT User Support Specialist

Company: Indiana University
Location: Bloomington
Posted on: November 18, 2021

Job Description:

DepartmentVICE PRES INFORMATION TECHNLGY (UA-VPIT-IUBLA)Department InformationExecutive and Internal Technology Support (EITS) is seeking an IT professional and staff lead to join the team. EITS provides expert technical support services to Indiana University executive offices and University Information Technology Services (UITS) units. EITS values teamwork and a flexible work-life balance. We look forward to meeting with qualified candidates to fill this key IT position.At UITS we ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. Our core values define who we are, how we act and what we aspire to, which helps us to make amazing things happen in each neighborhood, community, and county we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.Job SummaryFundamental Responsibilities: Provides technical consulting, advising, and systems analysis services for client-supported software and systems. Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends. Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge. Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures. Communicates effectively with clients in resolving escalated issues. May provide informal and formal training to faculty staff and students on information technology. Adheres to documentation standards (issues, resolutions, updates/changes). Other departmental responsibilities: Installs, maintains, and troubleshoots Windows and Macintosh systems. Troubleshoots iOS and Android mobile devices. Troubleshoots a wide variety of issues leading to efficient and productive solutions. Maintains knowledge of IU central systems such as Microsoft Office (Word, Excel, PowerPoint, and Outlook), Microsoft Skype for Business, Microsoft Teams, Microsoft OneDrive, and Google Drive. Places orders for Windows and Macintosh systems and peripherals. Deploys managed systems using central Windows (SCCM) and Macintosh (Jamf) device management and maintains inventory though a managed database. Assists with software deployment and configuration. Ensures compliance with IU policies related to computer security, maintenance, and deployment. Coordinates or performs hardware repairs and warranty repairs and replacements. Participates as a collaborative and positive team member within a large and diverse IT organization. Participates in a weeklong, on-call rotation 3 to 4 times a year, providing after-hours emergency support for executive offices. Works independently with very little supervision in a team that operates 24x7x365. QualificationsEDUCATIONRequiredBachelor's degreePreferredDegree in computer science or related fieldWORK EXPERIENCEPreferred2 years of experience providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experienceCombination of related education and experience may be considered.SKILLSFamiliarity with recent Microsoft Windows and Macintosh client OSes, Microsoft Exchange, and common email clients.Knowledge of and skill in recent Microsoft Office suite.Sound understanding of network fundamentals and understanding and application of existing industry best practices.Proficient communication skills.Excellent organizational skills.Maintains a high degree of professionalism.Demonstrated time management and priority setting skills.Demonstrates a high commitment to quality.Possesses flexibility to work in a fast paced, dynamic environment.Seeks to acquire knowledge in area of specialty.Friendly and service oriented.Working Conditions / DemandsThis position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role requires maintaining and interacting with computers, interacting with clients, and frequently moving objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationBloomington, IndianaJob ClassificationCareer Level: CoreFLSA: ExemptJob Function: Information TechnologyJob Family: IT User SupportClick here to learn more about Indiana University's Job Framework.Posting DisclaimerDue to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Keywords: Indiana University, Bloomington , IT User Support Specialist, Other , Bloomington, Indiana

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