Information Technology Specialist (CUSTSPT) ( 12 Month Register )
Company: Department Of The Treasury
Posted on: January 21, 2023
WHAT IS THE IT - INFORMATION TECHNOLOGYDIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
The following are the duties of this position at the full working
level. If this vacancy includes more than one grade and you are
selected at a lower grade level, you will have the opportunity to
learn to perform these duties and receive training to help you grow
in this position.
* Coordinates, oversees or performs activities involving
troubleshooting, installing, testing, and securing existing, new or
updated voice or data communications equipment. Evaluates
installations to ensure compliance and conformity to regulations,
standards, and security compliance, technical and procedural
* Provides end user desktop environment support and telephone
* Provides advice and assistance to customers on a large local
problem to troubleshoot complex problems; and provides support in a
manner that minimizes interruptions in customers' ability to carry
out critical business activities.
* Develops contingency plans to ensure continuous availability and
accessibility of network resources in the event of emergencies.
* Identifies and analyzes critical problems and issues to determine
nature of requirements, specifications, resources, constraints,
security, and coordinates controls to ensure integrity of
communication systems design and implementation.
* Leads the local implementation of national projects to evaluate
and report on new tools and trends in the customer support field
such as browser-based and speech-enabled customer support services;
recommends purchase of new tools to enhance the delivery of
customer support services. Leads the implementation of national
projects, reviews, validates, and standardizes problem resolutions
for inclusion in the problem management database.
* Leads the implementation of large scale projects such as:
upgrading from hubs to switches; inventory control, equipment
replacement, consolidation of regional networks; and redesigning
network infrastructure in response to changes in network
technologies or network requirements, such as VoIP taking into
consideration telecommunications policies, regulations, standards,
Federal experience is not required. The experience may have been
gained in the public sector, private sector or Volunteer Service.
One year of experience refers to full-time work; part-timework is
considered on a prorated basis.
To ensure full credit for your work experience, please indicate
dates of employment by month/year, and indicate number of hours
worked per week, on your resume.
You must meet the following requirements by the closing date of
BASIC REQUIREMENT : Experience must include Information Technology
(IT) related experience that demonstrates each of the following
four competencies: 1) Attention to Detail, 2) Customer Service, 3)
Oral Communication and 4) Problem Solving.
In addition to meeting the basic requirement above, to qualify for
this position you must also meet the qualification requirements
SPECIALIZED EXPERIENCE: GS-12 LEVEL: You must have one year of
specialized experience at a level of difficulty and responsibility
equivalent to the GS-11 grade level in the Federal service.
Specialized experience for this position includes: Experience that
demonstrates accomplishment of computer project assignments that
required a wide range of knowledge of computer requirements and
techniques pertinent to the position to be filled. This knowledge
is generally demonstrated through assignments that required the
ability to analyze a number of alternative approaches in the
process of advising management concerning major aspects of IT
system design. This would include defining what system
interrelationships must be considered, or what operating mode,
system software, and/or equipment configuration is most appropriate
for a given project.In addition to the above: At this grade level,
your experience should be sufficient enough to demonstrate the
following: Evaluating and recommending the adoption of new or
enhanced approaches to delivering IT services; testing and
optimizing the functionality of systems, networks, and data;
Identifying and defining business or technical requirements applied
to the design, development, implementation, management and support
of systems and networks; evaluating proposals for the acquisition
of IT products and services, ensuring the optimal use of
commercially available products; ensuring compliance with data
management standards, and recommending new or modified standards to
increase; and responding to customer service problems resulting
from incidents and/or catastrophic events, such as virus infections
or power outages.
MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the
GS-05, applicants must meet applicable time-in-grade requirements
to be considered eligible. One year (52 weeks) at the next lower
grade level is required to meet the time-in-grade requirements for
the grade you are applying for.
For more information on qualifications please refer to OPM's
Keywords: Department Of The Treasury, Bloomington , Information Technology Specialist (CUSTSPT) ( 12 Month Register ), Other , Bloomington, Indiana
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