Patient Resource Advocate - Columbus, IN
Posted on: January 24, 2023
Do you want to make a difference in your community? Do you have
a passion for helping people? If you said 'Yes' to those questions
and you have an organized & analytical way of thinking, we may have
the perfect job for you. Working in a healthcare environment,
ClaimAid Patient Resource Advocates identify and represent self-pay
patients who are potentially eligible for medical coverage through
a federal or state agency. At ClaimAid, our vision is to positively
impact the lives we touch by consistently following our
This is a full-time position. Benefits are available (health,
dental, vision & life insurance; paid vacation & sick time; 401k,
The primary functions of this position include (but are not limited
Contact and interview patients and/or families to screen the
appropriateness of filing applications(s) for medical coverage.
File a timely, accurate and complete application(s) to ensure
coverage of all dates of service.
Assist patients with obtaining the needed verifications and
documentation (with patient's authorizations) that is required to
Monitor and assist with the application process including attending
interview when necessary to maintain all processing deadlines.
Document and update status within Client and ClaimAid's system on
regular basis to maintain accountability.
Assist patient w/Appeals when appropriate.
Maintain confidentiality of patient health information in
compliance with HIPAA regulations.
Qualifications include (but are not limited to):
Must possess or be willing & able to obtain Indiana Navigator's
Preferred: Knowledge of eligibility policy rules and processing
requirements for programs administered by FSSA
Preferred: Experience processing referrals and appeals with
Medicaid/Social Security Disability Insurance
High school diploma required. Bachelor's degree or equivalent
business experience helpful
Must have strong organizational, investigative, analytical, and
Must have excellent spelling and grammar; good phone skills; basic
math skills; able to set priorities and meet deadlines; able to
multi-task; carefully proof your own work
Must demonstrate effective communication skills by conveying
necessary information accurately, listening effectively, and asking
questions when clarification is needed
Must be able to work independently and as part of a team
Must exhibit professional demeanor both on the phone and in
Must be able to travel regionally with occasional overnight
Must be familiar with Microsoft Office Tools
Physical Requirements include (but are not limited to):
Hearing: Adequate to perform job duties in person and over the
Speaking: Must be able to communicate clearly to patients in person
and over the telephone.
Vision: Visual acuity adequate to perform job duties, including
reading information from printed sources and computer screens.
Requires frequent bending, standing, walking (sometimes at a fast
pace and at long periods of time), squatting and sitting.
The above is intended to describe the general content and
requirements for the performance for this position. It is not to be
construed as an exhaustive statement of duties, responsibilities or
Keywords: ClaimAid, Bloomington , Patient Resource Advocate - Columbus, IN, Other , Columbus, Indiana
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