Part-Time Summer Center Desk Assistant, Residential Life
Company: Indiana University
Location: Bloomington
Posted on: March 14, 2023
Job Description:
DepartmentRESIDENTIAL PROGRAMS & SERV (BA-RPAS-IUBLA)Department
InformationResidential Programs and Services houses approximately
12,000 students predominately first year students in 14 traditional
residence halls. In addition to our traditional floors, we have 21
Living Learning Centers and Thematic Communities. We are committed
to diversity and inclusion that is guided by our Diversity
Statement. Job SummaryDesk staff are normally the first point of
contact for residents, parents and others who need to conduct
business at the residence center. This contact can be done in
person, by phone or by email. Staff respond to what they can and
escalate what they cannot. Most offices will be using Microsoft
Teams to keep track of schedules and office updates.
Department-Specific Responsibilities
- Communicates in a clear and appropriate manner with all
residents, staff, and guests.
- Utilizes desk procedures and documentation as needed to address
questions.
- Answers center desk phone, responds to inquires, and directs
calls to appropriate office if unable to answer questions.
- Uses provided computer to respond to emails, enter work orders,
and log in and out packages.
- Participates in training and development sessions as determined
by the department.
- May handle packages and mail, maintenance and pest control
issues, and questions from residents and parents when working
during normal business hours.
- May utilize the hand-held radio / walkie-talkies to communicate
within the center.
- May have the opportunity to stay late to work the desk during
break closings or return early from break to assist in
reopening.
- Additional tasks may be assigned by the supervisor. Individual
center desks might have other duties specific to their community
needs.
- Conducts tours to perspective students and families.
- Assists with Conference check-in and check-out as needed.
QualificationsEDUCATIONRequired
- General knowledge at the high school level.SKILLSRequired
- Ability and enthusiasm to work on a team.
- Positive attitude with a willingness to learn.
- Strong commitment to guest service.
- Proficient communication skills
- Highly thorough and dependable.Working Conditions / DemandsThe
person in this role must be able to perform the essential functions
with or without an accommodation. Ability to move up to 30 pounds
may be required for mail/packages processing.Offices will require
availability to work some weekends and evenings.Additional
InformationStart date: May 7, 2023.Work LocationBloomington,
IndianaWork HoursFlexible work schedule that is typically set for
the summer time.Most offices schedule desk staff between 6-20 hours
a week based on availability. Scheduled desk shifts can be any time
within the listed office hours below and are based on staff
availability and office need. Monday - Friday 8 a.m. - 10
p.m.Saturday - Sunday 10 a.m. - 10 p.m.Occasionally, there are
opportunities to work extra hours; not to exceed 29 hours in one
week.Job ClassificationCareer Level: Part Time EmployeeFLSA:
NonexemptJob Function: Part Time EmployeeJob Family: Part Time
EmployeeClick here to learn more about Indiana University's Job
Framework.Posting DisclaimerDue to the COVID-19 pandemic, there may
be differences in the working conditions as advertised in our
standard job postings (e.g., the ability to travel from one campus
to another, etc.). If you are invited for an interview, please
discuss your questions or concerns regarding the working conditions
at that time. This posting is scheduled to close at 11:59 pm EST on
the advertised Close Date. This posting may be closed at any time
at the discretion of the University, but will remain open for a
minimum of 5 business days. To guarantee full consideration, please
submit your application within 5 business days of the Posted
Date.If you wish to include a cover letter, you may include it with
your resume when uploading attachments.New employees will be
provided with information regarding Indiana University's COVID-19
vaccine policy, which includes the opportunity to request an
exemption. To learn more, view our COVID-19 vaccine information
page.Equal Employment OpportunityIndiana University is an equal
employment and affirmative action employer and a provider of ADA
services. All qualified applicants will receive consideration for
employment based on individual qualifications. Indiana University
prohibits discrimination based on age, ethnicity, color, race,
religion, sex, sexual orientation, gender identity or expression,
genetic information, marital status, national origin, disability
status or protected veteran status. Indiana University does not
discriminate on the basis of sex in its educational programs and
activities, including employment and admission, as required by
Title IX. Questions or complaints regarding Title IX may be
referred to the U.S. Department of Education Office for Civil
Rights or the university Title IX Coordinator. See Indiana
University's Notice of Non-Discrimination here which includes
contact information.Campus Safety and SecurityThe Annual Security
and Fire Safety Report, containing policy statements, crime and
fire statistics for all Indiana University campuses, is available
online. You may also request a physical copy by emailing IU Public
Safety at or by visiting IUPD.Contact UsRequest
SupportTelephone:
Keywords: Indiana University, Bloomington , Part-Time Summer Center Desk Assistant, Residential Life, Other , Bloomington, Indiana
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