IUPD Dispatch Communications Supervisor (Public Safety Dispatch Specialist)
Company: Indiana University
Location: Bloomington
Posted on: March 18, 2023
Job Description:
DepartmentIU POLICE DEPARTMENT (UA-PD-IUBLA)Department
InformationThis position will help support the Indiana University
Police Department on the Indianapolis campus. Indiana University
Public Safety pursues IU's commitment to providing the greatest
degree of safety for all members of the IU community, consistent
with the university's mission and environment, applicable legal and
professional standards, and available resources. IU Public Safety
directly oversees the IU Police Department , University
Environmental Health and Safety , and Emergency Management and
Continuity with a team of approximately 300 dedicated staff on a
24/7/365 operational basis across all campuses.Job Summary
- Develops, communicates, and enforces appropriate processes and
procedures for dispatch center(s).
- Ensures compliance with all local, state and federal
regulations for communication and record management to include
retention and destruction, accuracy and safe storage of records,
report requirements and retrieval; makes recommendations to
leadership on policy and process changes.
- Acts as a senior point of escalation to analyze and prioritize
requests for emergency services and complaints involving fires,
accidents, disturbances, and criminal activities from various
sources and in a variety of communication methods (phone, radio,
alarm systems, computer hardware/software, and face-to-face) for
the university's dispatch centers.
- Communicates and collaborates with public safety executive
leadership, IUPD Command Staff, IU internal departments, external
community organizations and other PSAPs; prepares budgetary and
statistical reports for local, state and federal agencies as
needed.
- Participates in hiring and performance management (as well as
corrective action) of Public Safety Dispatch positions; leads,
trains, instructs, and evaluates the work of less experienced
dispatchers, including performance for completeness, accuracy, and
compliance within established university and departmental
standards; investigates and resolves complaints against
dispatchers; coordinates and oversees dispatch training for new
dispatchers and cadet officer.
- Organizes and facilitates state and federal audits of
IDACS/NCIC. QualificationsEDUCATIONRequired
- Bachelor's degree WORK EXPERIENCEPreferred
- Communications, switchboard, dispatching or related
experienceCombinations of related education and experience may be
considered SKILLSRequired
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrates time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic
environment
- Highly thorough and dependable
- Possesses a high degree of initiative
- Ability to build strong customer relationships Working
Conditions / DemandsThis role requires the ability to effectively
communicate and to operate a computer and other standard office
productivity equipment. The position involves sedentary work as
well as periods of time moving around an office environment and the
campus. The person in this role must be able to perform the
essential functions with or without an accommodation.Work
LocationBloomington, IndianaAdvertised SalaryThis is an exempt
position with an annual salary not to exceed $55,000.Benefits
OverviewFor full-time staff employees, Indiana University offers a
wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to
vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)Learn more about our benefits
by reviewing our online Benefits Brochure.Job ClassificationCareer
Level: CoreFLSA: ExemptJob Function: Legal, Safety, & ProtectionJob
Family: Public SafetyClick here to learn more about Indiana
University's Job Framework.Posting DisclaimerDue to the COVID-19
pandemic, there may be differences in the working conditions as
advertised in our standard job postings (e.g., the ability to
travel from one campus to another, etc.). If you are invited for an
interview, please discuss your questions or concerns regarding the
working conditions at that time. This posting is scheduled to close
at 11:59 pm EST on the advertised Close Date. This posting may be
closed at any time at the discretion of the University, but will
remain open for a minimum of 5 business days. To guarantee full
consideration, please submit your application within 5 business
days of the Posted Date.If you wish to include a cover letter, you
may include it with your resume when uploading attachments.New
employees will be provided with information regarding Indiana
University's COVID-19 vaccine policy, which includes the
opportunity to request an exemption. To learn more, view our
COVID-19 vaccine information page.Equal Employment
OpportunityIndiana University is an equal employment and
affirmative action employer and a provider of ADA services. All
qualified applicants will receive consideration for employment
based on individual qualifications. Indiana University prohibits
discrimination based on age, ethnicity, color, race, religion, sex,
sexual orientation, gender identity or expression, genetic
information, marital status, national origin, disability status or
protected veteran status. Indiana University does not discriminate
on the basis of sex in its educational programs and activities,
including employment and admission, as required by Title IX.
Questions or complaints regarding Title IX may be referred to the
U.S. Department of Education Office for Civil Rights or the
university Title IX Coordinator. See Indiana University's Notice of
Non-Discrimination here which includes contact information.Campus
Safety and SecurityThe Annual Security and Fire Safety Report,
containing policy statements, crime and fire statistics for all
Indiana University campuses, is available online. You may also
request a physical copy by emailing IU Public Safety at iups@iu.edu
or by visiting IUPD.Contact UsRequest SupportTelephone:
812-856-1234
Keywords: Indiana University, Bloomington , IUPD Dispatch Communications Supervisor (Public Safety Dispatch Specialist), Other , Bloomington, Indiana
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