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Residence Life Coordinator Operational, Residence Life

Company: Indiana University
Location: Bloomington
Posted on: March 30, 2024

Job Description:

DepartmentRESIDENCE LIFE (BL-RSLF-IUBLA)Department InformationIndiana University Bloomington is a public Research Institution with a total enrollment of 45,328 students and some of the top academic programs in a range of disciplines. With Big 10 sports, more than 700 student organizations, a vibrant artist community, and plenty of other opportunities for involvement, IU is a campus full of energy and life.Residence Life is a strategic campus partner in the Involvement and Belonging area of the Office of Student Life. We house approximately 13,000 predominately first year students in 14 traditional residence halls and 6 unfurnished apartment communities. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities. We are committed to diversity and inclusion that is guided by our Diversity Statement.Job SummaryDepartment-Specific Responsibilities

  • Develops, monitors, and manages databases, files, records, and schedules essential to the operation of a residence hall at Indiana University; and assists with access management system.
  • Collaborates daily with residence hall leadership, custodial, and facilities staff.
  • Manages maintenance requests, including following up with facilities staff and residents with updates.
  • Assists in the selection, training, supervision, direction, and payroll administration of part-time desk staff.
  • Responds to CRM cases, emails, and phone calls.
  • Prepares conference billings, guest housing receipts, supply orders.
  • Maintains accurate timekeeping for assigned staff through Kuali Time system.
  • Responds to inquiries from outside the department, answers questions regarding department's policies and procedures or refers to appropriate office.
  • Responds to resident concerns in a timely and professional manner.
  • Audits building occupancy in collaboration with the assignment -s office monthly to ensure records are accurate.
  • Handles the center event registration process, including space reservations.
  • Manages room blocks for summer conferences, works closely with in-center staff to co-supervise summer staff.
  • Ensures rooms are ready for move-in, tests access cards, and troubleshoots issues with guests.
  • Sorts, distributes, and forwards mail; prepares and places supply and copy orders.General Responsibilities
    • Assists with administrative needs related to the daily operations, planning, and implementation of residence life initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
    • Develops, monitors, and oversees maintenance of databases for housing management system, parking, mail tracking, guest housing, work orders, electronic access, and key systems.
    • Ensures data is accurate, complete, and up to date.
    • Monitors and processes guest housing, damages, and storage to include reservations and billing. Oversees the preparation of various business reports.
    • Assists other residence life staff, including maintenance staff, with the overall condition of the building. Follows up on maintenance and work orders to ensure timely completion; coordinates cleaning, moving, and repairs schedules.
    • Responds to and resolves resident problems and issues as they arise. Serves as informational resource to residents and staff on housing policies and procedures or refers to the appropriate office.
    • Provides directions, support, and information related to policies, procedures, and building rules to residents, students, faculty/staff, campus visitors, and other internal and external constituents.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATIONRequiredHigh school diploma or equivalent (such as HSED or GED)WORK EXPERIENCERequired2 years in office environment, higher education, or related fieldSKILLSRequired
      • Proficient communication skills
      • Maintains a high degree of professionalism
      • Demonstrates time management and priority setting skills
      • Demonstrates a high commitment to quality
      • Possesses flexibility to work in a fast paced, dynamic environment
      • Highly thorough and dependable Preferred
        • Effective interpersonal skills
        • Excellent organizational skills
        • Demonstrates ability to maintain confidential information
        • Demonstrates excellent judgment and decision-making skills
        • Ability to simultaneously handle multiple priorities
        • Maintains a high degree of professionalism
        • Ability to work well with a wide range of peopleWorking Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The employee must regularly move items up to 10 pounds, frequently move items up to 25 pounds, and occasionally move items up to 50 pounds with assistance The person in this role must be able to perform the essential functions with or without an accommodation.Additional Information$17.00per hourSalary plan and grade: PAA - 2HOThis is an CWA union covered positionWork LocationBloomington, Indiana This is an in-person positionBenefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:
          • Multiple plan options for medical insurance
          • Dental insurance
          • Health Savings Account with generous IU contribution
          • Life insurance, LTD, and AD&D options
          • Base retirement plan contribution from IU, subject to vesting
          • Additional supplemental retirement plan options
          • Tuition benefit for IU classes
          • 10 paid holidays per year
          • Generous Paid Time Off
          • Paid Parental Leave
          • Employee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: IntermediateFLSA: NonexemptJob Function: Student ServicesJob Family: Residence LifeClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Keywords: Indiana University, Bloomington , Residence Life Coordinator Operational, Residence Life, Other , Bloomington, Indiana

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