Visitor Services and Facilities Coordinator (Exhibition Assistant), IUMAA

Company: Indiana University
Location: Bloomington
Posted on: September 3, 2024

Job Description:

DepartmentIU MUSEUM OF ARCHAEOLOGY & ANT (BL-MAA-IUBLA)Department InformationIU Museum of Archaeology and Anthropology (IUMAA) takes aspects of the former museum and the Laboratory of Archaeology and combines them into 1 cohesive experience. With an impactful long-term vision focusing on purposeful storytelling, stewarding collections, and bringing these items to communities, the IUMAA thoughtfully houses and displays over 5 million artifacts that span across a broad range of the human experience. The IUMAA is accessible for research as well as teaching and is culturally connected to our broader community through partnerships with Indigenous communities, advisory boards, and other IUMAA community members.Job SummaryThe Visitor Services and Facilities Coordinator (Exhibition Assistant) will support the sustainability of the museum's facilities and create a welcoming and inclusive environment for visitors, processing admission, and tracking operations/admissions data to align with museums data-driven focus on audience engagement. Support the maintenance and upkeep of the Museum's physical infrastructure and ensure a safe visitors and staff.Department Specific Responsibilities

• Welcomes visitors with a warm and friendly demeanor, providing information about exhibitions, programs, and museum amenities.
• Responds to visitor inquiries, provide directions, and offer recommendations to enhance their museum experience.
• Manages the front desk area, including answering phone calls, handling incoming inquiries, and maintaining a neat and organized reception space.
• Tracks attendance and other data accurately using the museum's systems.
• Engages with visitors to create a positive and informative experience, offering insights into exhibitions and artworks.
• Addresses visitor feedback, comments, and concerns with professionalism and a customer-centric approach.
• Ensures that the museum's facilities and services are accessible and welcoming to all visitors, including those with disabilities.
• Provides assistance and accommodation to visitors as needed.
• Collaborates with the Learning and Community Engagement team to support museum events, workshops, lectures, and programs.
• Works directly with students, part-time staff, interns, fellows, and volunteers.
• Sets up and arrange event spaces, assist with guest registration, and provide logistical support as needed.
• Supports the Operations Manager in coordinating with external vendors, contractors, and service providers for maintenance and repair tasks.
• Assists the Operations Manager in overseeing contractors' work to ensure quality and adherence to safety standards.
• Assists with routine maintenance tasks, including painting, cleaning, and minor repairs, to ensure the museum's facilities are well-maintained and visually appealing.
• Monitors and reports any facility issues, damage, or safety concerns to the Facilities Manager.
• Supports the installation and deinstallation of exhibitions as assigned by supervisor.[HJ1]
• Ensures that safety protocols are followed throughout the museum, including fire safety, emergency exits, and evacuation procedures.
• Monitors security systems and assist with maintaining a secure and controlled environment.
• Other duties as assigned.General Responsibilities
  • Responsible for the maintenance and conservation of artwork and museum artifacts, including cleaning, reframing, remitting, reglazing, and building housing.
  • Assists with preparation of installation of exhibits and frequently interacts with other Museum Services staff to determine scheduling, installation needs, and timeline.
  • Maintains workshop, including upkeep and routine inspection and maintenance of equipment. Repairs or upgrades equipment as needed.
  • Assists with collection management efforts and may assist with the installation of large projects, performing inventory, and moving art and museum artifacts.
  • Makes ongoing technical and spatial adjustments to exhibits after initial installation. Ensures proper condition of artwork and museum artifacts, escalating issues to appropriate staff as needed.
  • Documents processes; may provide guidance to student or temporary staff.QualificationsCombinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.EDUCATIONRequired
    • High school diploma or equivalent (such as HSED or GED)WORK EXPERIENCERequired
      • 2 years in related fieldPreferred
        • Previous experience in customer service, hospitality, or guest relationsSKILLSRequired
          • Proficient communication skills
          • Maintains a high degree of professionalism
          • Demonstrates time management and priority setting skills
          • Demonstrates a high commitment to quality
          • Possesses flexibility to work in a fast paced, dynamic environment
          • Highly thorough and dependablePreferred
            • Demonstrates experience in facilities maintenance, preferably within a museum, cultural institution, academia, or similar environment
            • Ability to observe and respond to various people's types of needs within an emergency and/or situations with conflicts (people: youth, adults, and large groups).
            • Able to assist with culturally complex, sensitive, or confidential projects - including a demonstrated ability to listen and deal empathetically with a wide range of people and cultural groupsWorking Conditions / DemandsThis role requires both sedentary work and the ability to move about for long periods of time. It also requires good communication skills and the ability to use tools, operate machinery, and complete construction projects with precision and accuracy. The ability to move heavy objects, provide support for heavy objects and perform strenuous labor is required. The person in this role must be able to perform the essential tasks with or without an accommodation.Work LocationBloomington, IndianaAdvertised Salary$21.00 per hourSalary plan and grade: PAA -2MUThis is an CWA union covered positionWork HoursTuesday-Saturday 9:00 AM-6:00 PM, with a 1 hour lunch break Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:
              • Multiple plan options for medical insurance
              • Dental insurance
              • Health Savings Account with generous IU contribution
              • Life insurance, LTD, and AD&D options
              • Base retirement plan contribution from IU, subject to vesting
              • Additional supplemental retirement plan options
              • Tuition benefit for IU classes
              • 10 paid holidays per year
              • Generous Paid Time Off
              • Paid Parental Leave
              • Employee Assistance Program (EAP)Learn more about our benefits by reviewing our online Benefits Brochure.Job ClassificationCareer Level: IntermediateFLSA: NonexemptJob Function: Educational Resources & TechJob Family: Museum ServicesClick here to learn more about Indiana University's Job Framework.Posting DisclaimerThis posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.Contact UsRequest SupportTelephone: 812-856-1234

Keywords: Indiana University, Bloomington , Visitor Services and Facilities Coordinator (Exhibition Assistant), IUMAA, Other , Bloomington, Indiana