Work Based Learning Prof (High School Students)
Company: Old National Bank
Location: Evansville
Posted on: May 28, 2025
Job Description:
Work Based Learning Prof (High School Students)
Job Locations
US-IN-Evansville
Category/Function
Administrative and Support Services
Position Type
Regular Part-Time
Requisition ID
2025-17552
Workplace Type
On Site
Salary Min
USD $17.00/Hr.
Salary Max
USD $22.00/Hr.
Overview
Old National Bank has been serving clients and communities since
1834. With approximately $70 billion in total assets, we are a
regional powerhouse deeply rooted in the communities we serve. As a
trusted partner, we thrive on helping our clients achieve their
goals and dreams, and we are committed to social responsibility and
investing in our communities through volunteering and charitable
giving. We continually seek highly motivated and talented
individuals as our people are critical to our success. In return,
we offer competitive compensation with our salary and incentive
program, in addition to medical, dental, and vision insurance.
401K, continuing education opportunities and an employee assistance
program are also included in our benefit suite. Old National also
offers a variety of Impact Network Groups led by team members who
are passionate about driving engagement, creating awareness of
diverse backgrounds and experiences, and building inclusion across
the organization. We offer a unique opportunity to join a growing,
community and client-focused company that is firmly rooted in its
core values.
Responsibilities
Work Based Learning Professionals first rotation will be as Client
Service Representatives. Client Service Representatives (CSR's)
help the banking center retain and deepen client relationships over
the lifecycle of the relationship by using sound judgement and care
in processing transactions and service requests, demonstrating
ownership in resolving customer service issues efficiently and
effectively, proactively referring product and service solutions
that meet the client's financial needs, and being knowledgeable
about the client's accounts and business with the bank. Client
Service Representatives are responsible for managing the vault,
balancing ATMs and cash dispensing machines, and processing night
drops. Positions may be based at a specific banking center or be a
"Market" position that supports all banking centers in a defined
market. This position involves participation in a rotational
program designed to provide exposure to various departments and
functions within the organization. The specific rotation schedule
will be determined based on business needs and individual
development goals. Please be advised that this rotation is required
and not elective. Work Based Learning Professionals are required to
complete 120 hours of teller training over the course of three
consecutive weeks in July. Work Based Learning Professionals are
required to work 15-19 hours per week to meet program requirements.
Key AccountabilitiesProviding Exceptional Client Service
Performs a variety of financial
transactions with patience, professionalism, and accuracy in
accordance with bank policies and procedures while maintaining an
acceptable balancing record.Services client inquiries and needs
including requests for statement information, balancing inquiries,
account charges, address changes, check or debit card orders, and
wire transfers. Actively listens to the client to fully understand
the needs; willingly responds to questions, offers, and elicits
appropriate information to learn about the client's needs to
fulfill transaction and service requests.Engages and warmly
welcomes the client; confirms all needs are met before concluding a
client interaction; engages with the client in a manner that
conveys his/her time and business is valued; consistently
demonstrates the behaviors defined by Old National that deliver an
extraordinary client experience.Operational Excellence
Manages and monitors the supply of
cash for the banking center needs based on business demand
including processing incoming/outgoing cash shipments; balancing
the vault, ATM, and cash dispensing machines; and buying/selling
cash as needed.Proactively resolves or assists in the resolution of
a variety of simple to moderately complex customer maintenance
and/or client service problems using available resources for
problem resolution, including analysis and understanding of
information received from other internal departments such as Loan
Operations, Deposit Operations, Internal Bank Support,
Reconcilement, Risk Management, etc. Contributes to the banking
center's overall success by meeting defined targets for operational
performance, service excellence, and product and service
referrals.Actively participates in weekly sales meetings and other
activities to increase referrals and sales.Maintains knowledge of
all products and services and effectively applies that knowledge to
make product and service referrals based on the client's needs. May
promote, sell, and open all types of deposit accountsKey
Competencies for Position Operational Knowledge and Organizational
Skills
- Demonstrates and applies sound knowledge of banking policies,
procedures and regulations affecting the operations of the banking
center including hold procedures, cash drawer limits, and cash out
limits
- Meets cash handling and balancing standards consistently.
Demonstrates detail orientation.
- Resolves operational issues by seeking input and drawing on
appropriate resources/departments to develop viable and relevant
client solutions.
- Proficient handling a variety of tasks and priorities
throughout the day, moving seamlessly between tasks.Client Focused
- Personally strives to make each client interaction the best
experience, performing a variety of financial transactions with
patience, professionalism and accuracy.
- Takes ownership for resolving client transaction or operational
issues and recognizes when outcomes may negatively impact the
client and escalates those concerns appropriately.
- Anticipates client needs and develops appropriate
solutions.Communication Skills
Demonstrates diplomacy, tact, and
caring during interactions with clients, co-workers, and others
through strong active listening skills and the use of questions to
understand customer needs during transactionsAdapts communication
style and approach to accommodate individual needs and preferences
and to fit the situation (e.g., asks the client how he/she prefers
to be contacted, understands verbal and non-verbal cues,
increases/decreases pace of conversation as appropriate) Diffuses
and handles difficult client interactions Qualifications and
Education Requirements
- Pursuing a High School diploma
- Reliable transportation to and from designated Old National
Bank location Key Measures of Success/Key Deliverables:
- Client Satisfaction scores at satisfactory levels
- Cash outages/check losses within defined limits
- Meets referral goals Old National is proud to be an equal
opportunity employer focused on fostering an inclusive workplace
and committed to hiring a workforce comprised of diverse
backgrounds, cultures and thinking styles. As such, all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, protected veteran
status, status as a qualified individual with disability, sexual
orientation, gender identity or any other characteristic protected
by law. We do not accept resumes from external staffing agencies or
independent recruiters for any of our openings unless we have an
agreement signed by the Director of Talent Acquisition, SVP, to
fill a specific position. Our culture is firmly rooted in our core
values. We are optimistic. We are collaborative. We are inclusive.
We are agile. We are ethical. We are Old National Bank. Join our
team!
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If you're qualified for a position but need additional help with
the application because of a disability, please email
HRservices@oldnational.com (This email will respond to
accommodation requests only.)
Keywords: Old National Bank, Bloomington , Work Based Learning Prof (High School Students), Other , Evansville, Indiana
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