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Editorial Services Associate

Company: Author Solutions
Location: Bloomington
Posted on: October 11, 2019

Job Description:

At Author Solutions, the world leader in supported self-publishing, we help authors publish the books they have always dreamed of publishing - more than 225,000 authors and more than 300,000 books. We have served authors on every continent and in more than 120 countries around the globe. We provide the technology and services that make publishing easy, affordable, and available to anyone, anyway, anywhere, anytime. At Author Solutions, we empower authors to write, publish and share books that enrich readers' lives around the world.

The Editorial Services Associate (ESA) is primarily responsible for helping authors through the editorial services process as quickly as possible. The ESA may answer an author's editorial inquiries or direct general questions to the right departments. The ESA will work under the direction of the director of editorial services.

Key Responsibilities:

Scheduling and Trafficking -

---Track and follow up with authors after an editorial service has been performed.

---Manage titles going through editorial services process.

Author Assistance -

---By phone or email, answer general questions, research complaints about title-specific editorial services, and track all communications through Salesforce.

---Assist authors with completing any required editorial forms or questionnaires.

---Pass along white papers, guidelines, and other editorial information to authors, as needed.

---Advance problematic or difficult author questions to the editorial services coordinators, editorial management.

---Direct authors wishing to purchase editorial services to their consultant in the sales department.

Administrative -

---Perform quality assurance checks on editorial services, as needed.

Key Qualifications:

---High school diploma required, Bachelor's degree preferred (preferably in English, linguistics, communications, journalism, or a related field).

---Two to three years' prior customer or administrative service required.

---Book editing / publishing experience preferred.

---Superior knowledge of MS Word, Excel, PowerPoint, Outlook, and the internet.

---8:00 a.m. to 5:00 p.m. core schedule with flexibility for start and end times. Additional hours and/or overtime depending on the needs of the business may be required.

Keywords: Author Solutions, Bloomington , Editorial Services Associate, Other , Bloomington, Indiana

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