Editorial Services Associate
Company: Author Solutions
Posted on: October 11, 2019
At Author Solutions, the world leader in supported self-publishing,
we help authors publish the books they have always dreamed of
publishing - more than 225,000 authors and more than 300,000 books.
We have served authors on every continent and in more than 120
countries around the globe. We provide the technology and services
that make publishing easy, affordable, and available to anyone,
anyway, anywhere, anytime. At Author Solutions, we empower authors
to write, publish and share books that enrich readers' lives around
The Editorial Services Associate (ESA) is primarily responsible for
helping authors through the editorial services process as quickly
as possible. The ESA may answer an author's editorial inquiries or
direct general questions to the right departments. The ESA will
work under the direction of the director of editorial services.
Scheduling and Trafficking -
---Track and follow up with authors after an editorial service has
---Manage titles going through editorial services process.
Author Assistance -
---By phone or email, answer general questions, research complaints
about title-specific editorial services, and track all
communications through Salesforce.
---Assist authors with completing any required editorial forms or
---Pass along white papers, guidelines, and other editorial
information to authors, as needed.
---Advance problematic or difficult author questions to the
editorial services coordinators, editorial management.
---Direct authors wishing to purchase editorial services to their
consultant in the sales department.
---Perform quality assurance checks on editorial services, as
---High school diploma required, Bachelor's degree preferred
(preferably in English, linguistics, communications, journalism, or
a related field).
---Two to three years' prior customer or administrative service
---Book editing / publishing experience preferred.
---Superior knowledge of MS Word, Excel, PowerPoint, Outlook, and
---8:00 a.m. to 5:00 p.m. core schedule with flexibility for start
and end times. Additional hours and/or overtime depending on the
needs of the business may be required.
Keywords: Author Solutions, Bloomington , Editorial Services Associate, Other , Bloomington, Indiana
Didn't find what you're looking for? Search again!