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Call Center Rep

Company: EmployBridge
Location: Bloomington
Posted on: November 8, 2019

Job Description:

Search + Support Coordinator Job Description

The purpose of this position is to assist applicants and associates through all parts of the application and prescreen process. In addition to providing general support for employment related questions such as assistance with the online application, updating employment availability, and other general questions such as payroll/garnishments, W2s and current assignment updates.

Daily Duties & Responsibilities
* Answer inbound phone calls presented in a queued based system; make outbound phone calls via a preview dialer, commitment calls and requested call backs, to prescreen, schedule interviews, or assist each caller with questions. * Utilize resources to properly prescreen and schedule interviews for qualified applicants; identify, research, and resolve caller's issues. * Answer a high volume of inbound phone calls and respond to caller requests documenting and/or transferring as required by standardized processes. * Maintain or exceed the schedule adherence goal. * Maintain or exceed the standards for call quality. * Document all transactions thoroughly in CRM. * Transfer and/or escalate calls to appropriate staff as needed. * Provide a high level of customer services to all callers. * High attention to detail with excellent verbal and written communication skills. * Assist with special projects and other duties as required.
Job Specific Information and Requirements * Pay Range: Starting at $11per hour * Shift/Hours Available: M-F, 8am-8pm Eastern Time. Potential overtime as needed. * High School Diploma or equivalent required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: EmployBridge, Bloomington , Call Center Rep, Other , Bloomington, Indiana

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