Functional Support Consultant - Microsoft Dynamics NAV/BC

Company: Tridea Partners
Location: Columbus
Posted on: February 23, 2021

Job Description:

Functional Support Consultant ---Microsoft Dynamics NAV/BC Functional Support Consultant ---Microsoft Dynamics NAV/BC Columbus is in search of a Microsoft Dynamics NAV/BC Functional Support Consultant with a preferred specialty in NAV (TI) Food to help grow our Customer Operations team. The Columbus consultant will work directly with clients on assigned cases by providing phone and remote support for Microsoft Business Solutions Software (NAV/BC) and related applications. In this role you will troubleshoot many types of problems, as well as providing training to a select group of clients. This position requires experience in customer service and a solid understanding of NAV/BC functional areas. This opportunity requires excellent time management and organization skills, with attention to detail and the ability to handle multiple tasks simultaneously. NOTE: This opportunity can be based from any location in the United States. Duties & Responsibilities

• Investigate, analyze, and identify key business requirements and issues
• Research and correct reported incidents in NAV/BC across all versions
• Research solution alternatives by assembling, organizing, and summarizing findings
• Provide input to the change management, issues tracking, risk management and communications plan for support cases and billable requests
• Identify potential software development work that can improve client's processes
• Work in collaboration with team members and clients
• Identify creative solutions for processes that aren't fully accomplished by standard Dynamics NAV/BC processing
• Train users in a hands-on methodology and developing training documentation
• Enhance client relationships through providing on-going support to end users, assisting with trouble shooting or additional training via email or phone
• Implement or coordinate integrations and migrations between Dynamics products and a variety of other products
• Perform or coordinate data corrections
• Design custom reports, dashboards, SQL scripts, or triggers according to customer's specs
• Maintain and expand client relationships through delivery of high-quality services
• Travel up to 10% (on hold)
• 5+ years of experience as a Microsoft Dynamics NAV/BC Consultant
• Previous experience working with NAV/BC as a consultant, business analyst, implementation consultant or in product support is required
• Bachelor's Degree or higher
• Deep knowledge of Core NAV/BC modules
• Experience with NAV/BC financial modules
• Ability to work with C-level executives (client facing)
• Education in Information Technologies and the ability to learn new technology quickly
• Strong problem solving and conflict resolution skills
• Excellent time management/organization skills with attention to detail and the ability to handle multiple tasks simultaneously--
• Strong communication, training skills and reporting skills
• Possess basic to intermediate skills with Microsoft SQL Server-- Preferred Qualifications
  • CPA license or past position as controller/CFO is a plus
  • Deep knowledge of NAV (TI) Food modules
  • Microsoft Dynamics NAV/BC certifications Full Time Benefits:
    • Columbus offers a competitive benefits package to all full-time employees. This package includes Health, Life, Vision and Dental Insurance, Short- and Long-Term Disability, in addition to, paid vacation, sick leave, holidays, and 401(k).

Keywords: Tridea Partners, Bloomington , Functional Support Consultant - Microsoft Dynamics NAV/BC, Professions , Columbus, Indiana