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Communications Generalist (CRM Business Analyst)

Company: Indiana University
Location: Bloomington
Posted on: April 8, 2021

Job Description:

DepartmentUNIVERSITY STUDENT SERVICES & (UA-SES-IUBLA)Department InformationThis position will report to the Admissions team within the University Student Services and Systems Department.Job SummaryPerforms professional communications activities in support of the university's communications operations. Areas of focus may include writing and editing communications, producing multimedia, creating education materials, maintaining social media and web content, or generating promotional pieces. Work may involve multiple consecutive projects and collaboration and consultation with other departments and employees.

  • Independently creates basic and complex communications for print and e-distribution on behalf of department or functional area within department and in support of departmental goals and objectives; communications may be interdepartmental; staff, faculty, or student-focused; or external.
  • Responds to inquiries and requests and explains policies, procedures, and context of communications.
  • Manages relationships with various internal and external stakeholders and creates communications coverage for relevant initiatives, events, and programs.
  • Prepares communications timelines and shares progress of communications toward relevant deadlines with manager, team members, and other relevant constituents.
  • Regularly monitors relevant social media and news sites; researches relevant subject matter to increase knowledge in area(s) of specialty.
  • Utilizes various communications software programs and delivers communications in multiple formats to a variety of audiences.
  • May provide guidance to lower-level Communications Generalists. Serves the mission and directives of Regional and Bloomington campuses by working collaboratively with campus and departmental recruitment offices. Responsible for providing support in the use of Constituent Relationship Management system (CRM) surrounding Admissions/recruitment communications. This includes the management of business processes, systems processes and the operational data processing needs of these campuses. Leads large/complex design, testing, production support, end-user support, process analysis, consulting and management of critical recruitment projects. Position includes data management oversight and quality assurance for data integration and campus specific suspect, prospect data loads. Required QualificationsRequired:Bachelor's degree in communications, journalism, English, public relations, or a related field and two years of experience in a relevant field. Combinations of related education and experience may be considered.Proficient communication skills. Maintains a high degree of professionalism. Demonstrated time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Demonstrates a high level of accuracy, even under pressure. Experience in resolving highly complex integration issues involving multiple technologies and business areas. Demonstrated knowledge of University admissions and/or Central office business and administrative processes or relevant CRM industry experience. Excellent interpersonal skills and a customer service orientation. Ability to interact and work collaboratively and strategically within a diverse university environment. Strong organizational and multitasking skills; demonstrated technical, analytical and problem-solving ability in conjunction with effective leadership.Preferred:Bachelor's degree in computer science, informatics, or a closely related field will also be strongly considered. Progressive experience in a central office or business unit providing functional direction and leadership. Experience with Salesforce CRM solutions. Experience with data reporting and data visualization tools.Working Conditions / DemandsThis role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.Work LocationThe location of this position may vary due to working remotely and can be located on any campus.Job ClassificationCareer Level: CareerFLSA: ExemptJob Function: Marketing & CommunicationsJob Family: Communications GeneralistClick here to learn more about Indiana University's Job Framework.Posting DisclaimerDue to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.If you wish to include a cover letter, you may include it with your resume when uploading attachments.Equal Employment OpportunityIndiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.Campus Safety and SecurityThe Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.Contact UsRequest SupportTelephone:

Keywords: Indiana University, Bloomington , Communications Generalist (CRM Business Analyst), Professions , Bloomington, Indiana

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