Communications Generalist (CRM Business Analyst)
Company: Indiana University
Posted on: April 8, 2021
DepartmentUNIVERSITY STUDENT SERVICES & (UA-SES-IUBLA)Department
InformationThis position will report to the Admissions team within
the University Student Services and Systems Department.Job
SummaryPerforms professional communications activities in support
of the university's communications operations. Areas of focus may
include writing and editing communications, producing multimedia,
creating education materials, maintaining social media and web
content, or generating promotional pieces. Work may involve
multiple consecutive projects and collaboration and consultation
with other departments and employees.
- Independently creates basic and complex communications for
print and e-distribution on behalf of department or functional area
within department and in support of departmental goals and
objectives; communications may be interdepartmental; staff,
faculty, or student-focused; or external.
- Responds to inquiries and requests and explains policies,
procedures, and context of communications.
- Manages relationships with various internal and external
stakeholders and creates communications coverage for relevant
initiatives, events, and programs.
- Prepares communications timelines and shares progress of
communications toward relevant deadlines with manager, team
members, and other relevant constituents.
- Regularly monitors relevant social media and news sites;
researches relevant subject matter to increase knowledge in area(s)
- Utilizes various communications software programs and delivers
communications in multiple formats to a variety of audiences.
- May provide guidance to lower-level Communications Generalists.
Serves the mission and directives of Regional and Bloomington
campuses by working collaboratively with campus and departmental
recruitment offices. Responsible for providing support in the use
of Constituent Relationship Management system (CRM) surrounding
Admissions/recruitment communications. This includes the management
of business processes, systems processes and the operational data
processing needs of these campuses. Leads large/complex design,
testing, production support, end-user support, process analysis,
consulting and management of critical recruitment projects.
Position includes data management oversight and quality assurance
for data integration and campus specific suspect, prospect data
loads. Required QualificationsRequired:Bachelor's degree in
communications, journalism, English, public relations, or a related
field and two years of experience in a relevant field. Combinations
of related education and experience may be considered.Proficient
communication skills. Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality. Possesses flexibility to
work in a fast paced, dynamic environment. Seeks to acquire
knowledge in area of specialty. Highly thorough and dependable.
Demonstrates a high level of accuracy, even under pressure.
Experience in resolving highly complex integration issues involving
multiple technologies and business areas. Demonstrated knowledge of
University admissions and/or Central office business and
administrative processes or relevant CRM industry experience.
Excellent interpersonal skills and a customer service orientation.
Ability to interact and work collaboratively and strategically
within a diverse university environment. Strong organizational and
multitasking skills; demonstrated technical, analytical and
problem-solving ability in conjunction with effective
leadership.Preferred:Bachelor's degree in computer science,
informatics, or a closely related field will also be strongly
considered. Progressive experience in a central office or business
unit providing functional direction and leadership. Experience with
Salesforce CRM solutions. Experience with data reporting and data
visualization tools.Working Conditions / DemandsThis role requires
the ability to effectively communicate and to operate a computer
and other standard office productivity equipment. The position
involves sedentary work as well as periods of time moving around an
office environment and the campus. The person in this role must be
able to perform the essential functions with or without an
accommodation.Work LocationThe location of this position may vary
due to working remotely and can be located on any campus.Job
ClassificationCareer Level: CareerFLSA: ExemptJob Function:
Marketing & CommunicationsJob Family: Communications
GeneralistClick here to learn more about Indiana University's Job
Framework.Posting DisclaimerDue to the COVID-19 pandemic, there may
be differences in the working conditions as advertised in our
standard job postings (e.g., the ability to travel from one campus
to another, etc.). If you are invited for an interview, please
discuss your questions or concerns regarding the working conditions
at that time. This posting is scheduled to close at 11:59 pm EST on
the advertised Close Date. This posting may be closed at any time
at the discretion of the University, but will remain open for a
minimum of 5 business days. To guarantee full consideration, please
submit your application within 5 business days of the Posted
Date.If you wish to include a cover letter, you may include it with
your resume when uploading attachments.Equal Employment
OpportunityIndiana University is an equal employment and
affirmative action employer and a provider of ADA services. All
qualified applicants will receive consideration for employment
without regard to age, ethnicity, color, race, religion, sex,
sexual orientation, gender identity or expression, genetic
information, marital status, national origin, disability status or
protected veteran status. Indiana University does not discriminate
on the basis of sex in its educational programs and activities,
including employment and admission, as required by Title IX.
Questions or complaints regarding Title IX may be referred to the
U.S. Department of Education Office for Civil Rights or the
university Title IX Coordinator. See Indiana University's Notice of
Non-Discrimination here which includes contact information.Campus
Safety and SecurityThe Annual Security and Fire Safety Report,
containing policy statements, crime and fire statistics for all
Indiana University campuses, is available online. You may also
request a physical copy by emailing IU Public Safety at or by
visiting IUPD.Contact UsRequest SupportTelephone:
Keywords: Indiana University, Bloomington , Communications Generalist (CRM Business Analyst), Professions , Bloomington, Indiana
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