Company: Hoosier Hills Credit Union
Posted on: May 16, 2022
Job Type: Full-time
The EFT Technician will serve as support staff for Credit Union
members and employees. This person will assist as a product and
process expert in the Electronic Funds Transfer and other account
services provided by Hoosier Hills Credit Union.
Mission and Service - Is an integral part of the Hoosier Hills
Credit Union and EFT team in living out our corporate mission; " To
be better for our members by making a positive difference in their
lives and the communities we serve."
Consistently delivers outstanding service to both internal and
external members that is in alignment with the Credit Union's
Always acts in the best interest of the member and the Credit
Maintains the highest level of professionalism when interacting
with other employees through friendly, informative, and helpful
communications, which are key to understanding and identifying
member needs, solving problems, and in representing the Credit
Increases member satisfaction by taking ownership of each request
and being highly responsive to the needs of CU staff. Which in turn
assists the members they are serving in finding solutions that meet
or exceed expectations in a timely manner.
Builds rapport by establishing credible relationships with other
employees through consistent high-quality service.
Utilizes other business units as needed to assist employees and
Member and Business Focus - Continuously champions knowledge of and
experience with Electronic Funds Transfer and other account
services to be a trusted resource for HHCU employees.
Creates business value for the membership and aligns the
organization with success by providing consistent, accurate, and
Serves as a trusted resource to members and fellow team members by
possessing strong knowledge of HHCU products, services, and member
experience standards, and always acts in the best interest of the
Engages in problem resolution from start to finish by clarifying
the issue, determining the cause, and following up to ensure there
is a resolution.
Achieves expected service results by taking personal ownership and
aligning personal goals with the goals of the organization.
Acumen and Technical Savvy - Possesses proficiency in account
maintenance, systems, and process knowledge to ensure records
accuracy, policy compliance, and service satisfaction with every
Provide exemplary delivery of services to employees and members
through accurate transactions and professional conversations.
Champions quality control and change initiatives; promotes accuracy
and consistency by serving as a resource for all HHCU
Learns new procedures and products quickly, transferring knowledge
to others, and embraces technology and innovation.
Resolves problems or discrepancies, and transitions between
responsibilities effectively and efficiently.
Process and balance daily postings. Resolves any discrepancies.
Record and balance all unprocessed items.
Process stop-payments, garnishments and levies as received. Mail
letters and/or checks, as well as reply to correspondence from
Performs transactions and account/loan maintenance in a proficient
and accurate manner within security guidelines and with few
Report charge offs, Social Security returns, government
reclamations, and communicate with necessary outside parties.
Process plastic card requests, reporting, and maintenance. Report
denied credit card applications to the appropriate agencies.
Process and correct all EFT transactions transmitted daily from the
Assist in solving member issues or questions on ATM/Debit Card
disputes and other EFT transactions.
Enter all rejections, pre-notifications, stop payments, etc. on the
Process wires and maintain records as required by policy and
Prepare a variety of reports including those pertaining to share
drafts, negative balances, charge offs, exceptions, etc.
Process CD renewals.
Oversee/Assist with title tracking program.
Review, release, and post files for checks submitted by all members
via Mobile Deposit Capture (MDC) or Business Remote Deposit Capture
(bRDC). Import all RDC, bRDC, Remote Deposit, Smart ATM and Teller
Capture files into the check repository for retention.
Oversee proper maintenance for accounts with mandatory IRA
Remit the final cash letter files to Federal Reserve.
Complete annual Bank Secrecy/OFAC and any other training annually
as assigned by Training or Compliance Staff. Comply with all
applicable laws, rules, regulations, policies, and business
practices established by Credit Union management.
Report counterfeit, altered/fictitious checks to management and
appropriate third parties.
Oversee the iTeller process in making sure all check batches are
balanced daily. Work with frontline staff regarding outages.
Maintain complete and accurate files of correspondence, reports,
postings, and other duty-related information.
Report all branch ECL information to the Accounting staff for
Process ACH files and post to loans as processed by Repay
Maintain and order supplies as needed for the department.
Teamwork and Collaboration - The consistent focus on team
involvement and in personal growth through sharing and
implementation of creative ideas that provide membership business
value and enhance a positive work environment.
Maintains supportive communication with supervisor and team
members, reports problems, developments, changes, and other
important information regarding responsibilities.
Supports change and improvement through awareness, involvement,
constant communication, and continual learning.
Shares opportunities for improvement with appropriate managers.
Strives to improve self and team to create strategies for
future-focused positive results.
Education and/or Experience
High school diploma or equivalent.
A minimum of six months similar or related experience required.
Excellent communication skills (both oral and written).
Professional appearance and demeanor, good interpersonal relations
skills, and positive and optimistic outlook.
Strong knowledge of Credit Union products and services.
Proven accuracy and integrity of work.
Strong knowledge of various account structures, including POA,
trust and estate accounts as well as the rules and regulations
governing those various account types.
Employs tact and sound judgment required to solve day-to-day
problems within established guidelines.
Ability to gather and analyze data.
Ability to establish and maintain positive working relationships
with management, peers, employees, and vendors.
Intermediate mathematical skills required (calculations and
concepts involving decimals, percentages, fractions, etc.).
Basic knowledge of word processing and spreadsheet software.
Work Environment/Physical Demands
Normal accessibility of branch and corporate work sites required
for the position.
Normal physical mobility and agility, which includes movement from
place to place on the job, and the ability to maneuver body while
Normal dexterity of hands and fingers.
Normal coordination, including eye-hand, hand-foot.
Works in typical administrative setting with climate control and
Work requires occasionally lifting and carrying up to 50 pounds,
taking frequency into consideration.
Perform other duties as assigned. Please note this job description
is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the
employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.
Keywords: Hoosier Hills Credit Union, Bloomington , EFT Technician, Professions , Bedford, Indiana
Didn't find what you're looking for? Search again!