EFT Technician

Company: Hoosier Hills Credit Union
Location: Bedford
Posted on: May 16, 2022

Job Description:

Job Type: Full-time

Salary: $14.69-$22.03

Summary/Objective

The EFT Technician will serve as support staff for Credit Union members and employees. This person will assist as a product and process expert in the Electronic Funds Transfer and other account services provided by Hoosier Hills Credit Union.

Responsibilities

Mission and Service - Is an integral part of the Hoosier Hills Credit Union and EFT team in living out our corporate mission; " To be better for our members by making a positive difference in their lives and the communities we serve."

Consistently delivers outstanding service to both internal and external members that is in alignment with the Credit Union's Service Promises.

Always acts in the best interest of the member and the Credit Union.

Maintains the highest level of professionalism when interacting with other employees through friendly, informative, and helpful communications, which are key to understanding and identifying member needs, solving problems, and in representing the Credit Union.

Increases member satisfaction by taking ownership of each request and being highly responsive to the needs of CU staff. Which in turn assists the members they are serving in finding solutions that meet or exceed expectations in a timely manner.

Builds rapport by establishing credible relationships with other employees through consistent high-quality service.

Utilizes other business units as needed to assist employees and members.

Member and Business Focus - Continuously champions knowledge of and experience with Electronic Funds Transfer and other account services to be a trusted resource for HHCU employees.

Creates business value for the membership and aligns the organization with success by providing consistent, accurate, and outstanding service.

Serves as a trusted resource to members and fellow team members by possessing strong knowledge of HHCU products, services, and member experience standards, and always acts in the best interest of the member.

Engages in problem resolution from start to finish by clarifying the issue, determining the cause, and following up to ensure there is a resolution.

Achieves expected service results by taking personal ownership and aligning personal goals with the goals of the organization.

Acumen and Technical Savvy - Possesses proficiency in account maintenance, systems, and process knowledge to ensure records accuracy, policy compliance, and service satisfaction with every transaction.

Provide exemplary delivery of services to employees and members through accurate transactions and professional conversations.

Champions quality control and change initiatives; promotes accuracy and consistency by serving as a resource for all HHCU employees.

Learns new procedures and products quickly, transferring knowledge to others, and embraces technology and innovation.

Resolves problems or discrepancies, and transitions between responsibilities effectively and efficiently.

Process and balance daily postings. Resolves any discrepancies.

Record and balance all unprocessed items.

Process stop-payments, garnishments and levies as received. Mail letters and/or checks, as well as reply to correspondence from requesting party.

Performs transactions and account/loan maintenance in a proficient and accurate manner within security guidelines and with few errors.

Report charge offs, Social Security returns, government reclamations, and communicate with necessary outside parties.

Process plastic card requests, reporting, and maintenance. Report denied credit card applications to the appropriate agencies.

Process and correct all EFT transactions transmitted daily from the Federal Reserve.

Assist in solving member issues or questions on ATM/Debit Card disputes and other EFT transactions.

Enter all rejections, pre-notifications, stop payments, etc. on the Fedline.

Process wires and maintain records as required by policy and regulation.

Prepare a variety of reports including those pertaining to share drafts, negative balances, charge offs, exceptions, etc.

Process CD renewals.

Oversee/Assist with title tracking program.

Review, release, and post files for checks submitted by all members via Mobile Deposit Capture (MDC) or Business Remote Deposit Capture (bRDC). Import all RDC, bRDC, Remote Deposit, Smart ATM and Teller Capture files into the check repository for retention.

Oversee proper maintenance for accounts with mandatory IRA withdrawals.

Remit the final cash letter files to Federal Reserve.

Complete annual Bank Secrecy/OFAC and any other training annually as assigned by Training or Compliance Staff. Comply with all applicable laws, rules, regulations, policies, and business practices established by Credit Union management.

Report counterfeit, altered/fictitious checks to management and appropriate third parties.

Oversee the iTeller process in making sure all check batches are balanced daily. Work with frontline staff regarding outages.

Maintain complete and accurate files of correspondence, reports, postings, and other duty-related information.

Report all branch ECL information to the Accounting staff for settlement purposes.

Process ACH files and post to loans as processed by Repay software.

Maintain and order supplies as needed for the department.

Teamwork and Collaboration - The consistent focus on team involvement and in personal growth through sharing and implementation of creative ideas that provide membership business value and enhance a positive work environment.

Maintains supportive communication with supervisor and team members, reports problems, developments, changes, and other important information regarding responsibilities.

Supports change and improvement through awareness, involvement, constant communication, and continual learning.

Shares opportunities for improvement with appropriate managers.

Strives to improve self and team to create strategies for future-focused positive results.

PM19

Education and/or Experience

High school diploma or equivalent.

A minimum of six months similar or related experience required.

Knowledge Requirements

Excellent communication skills (both oral and written).

Professional appearance and demeanor, good interpersonal relations skills, and positive and optimistic outlook.

Strong knowledge of Credit Union products and services.

Proven accuracy and integrity of work.

Strong knowledge of various account structures, including POA, trust and estate accounts as well as the rules and regulations governing those various account types.

Employs tact and sound judgment required to solve day-to-day problems within established guidelines.

Ability to gather and analyze data.

Ability to establish and maintain positive working relationships with management, peers, employees, and vendors.

Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.).

Basic knowledge of word processing and spreadsheet software.

Work Environment/Physical Demands

Normal accessibility of branch and corporate work sites required for the position.

Normal physical mobility and agility, which includes movement from place to place on the job, and the ability to maneuver body while in place.

Normal dexterity of hands and fingers.

Normal coordination, including eye-hand, hand-foot.

Works in typical administrative setting with climate control and appropriate lighting.

Work requires occasionally lifting and carrying up to 50 pounds, taking frequency into consideration.

Other Duties

Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PI177309179

Keywords: Hoosier Hills Credit Union, Bloomington , EFT Technician, Professions , Bedford, Indiana