IT Support Analyst

Company: Pet Supplies Plus
Location: Seymour
Posted on: March 19, 2023

Job Description:

Overview:
Our Pet Supplies Plus distribution center in Seymour, IN is seeking an IT Support Analyst to provide Tier I support for all IT related issues. This role will be expected to help configure, test, analyze and support WMS applications in support of core organizational functions and business processes.

Responsibilities/Qualifications:
IT Support Analystkey responsibilities include:Providing Tier I level, on-sitetechnical support to distribution center facility with a minimum of 175 employees.Support facility Supply Chain applications, hardware and processes including, but not limited to: Manhattan WMOS, Microsoft Office, RF and wireless terminals, network hardware, and printers.May be part of an on-call rotation for after-hours support as necessary.Tracking, documenting and resolving incidents and requests reported during deployment of new applications as well as enhancements to existing applications.Facilitating communications between and among experience business and IT team members.Working with a remote Infrastructure support team to resolve on-sitetechnical and system issues in a timely manner.Providing end-user training along with site-level support; performing all functions in accordance with IT and the company's business practices.Performing audits with the operation to validate system configuration against end-user execution.Designing and developing a knowledge bank to document resolutions for future post-action analysis. Collaborating with the team in the planning, design, and development of new and existing applications and processes.IT Support Analyst requirements include:2-3 years of related work experience or professional certification in distribution/operations or training.Excellent written, verbal and interpersonal communications skills.Strong analytical and problem-solving skills.Organization and project skills, with the ability to multi-task across multiple projects.Ability to work productively, efficiently & effectively while maintaining attention to detail and quality.A self-starter with the ability to work under tight deadlines.An understanding of general Distribution Warehouse Management System concepts, specialically retail (Manhattan WMOS) a plus.Participation in IT project lifecycles/ implementation projects is preferred.Previous experience in a Technical Support role, help desk, or Technical Repair/Test Bench role preferred.

About Pet Supplies Plus:
Pet Supplies Plus is focused on making it easier to get better products for your pet. With 675+ locations in 41 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500 - list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. EOE STATEMENTWe provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Keywords: Pet Supplies Plus, Bloomington , IT Support Analyst, Professions , Seymour, Indiana