Information Systems Analyst

Company: Hoosier Hills Credit Union
Location: Bedford
Posted on: March 20, 2023

Job Description:

Job Type: Full-time
Salary Range: $58,435-$87,653

Summary/Objective
Monitor performance and quality control plans to identify improvements of various information systems, including, but not limited, to core operating system, loan origination, imaging, and OLB. Provide technical direction to ensure that the application is effectively implemented and managed across the organization. Offer best practices and recommendations for process integration, application development, deployment, and ongoing enhancements of each platform. Administer system additions/changes/deletions. Perform a mixture of production support of existing applications, as well as new development. Responsible for broad reaching planning, execution, risk management, scheduling, measurements, maintenance and implementation of all information systems that service HHCU.

Responsibilities

--- To be an integral part of the Hoosier Hills Credit Union and Information Technology team in living out our corporate mission; "To be better for our members by making a positive difference in their lives and the communities we serve."
--- Ensure team delivers outstanding service to both internal and external members that is in alignment with the Credit Union's Service Promises. Meet all established service goals as measured by the Internal Service Survey.
--- Perform job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures.
--- Complete annual Bank Secrecy/OFAC and any related training annually as assigned by Training or Compliance Staff. Comply with all applicable BSA/AML laws, rules, regulations, policies and business practices established by Credit Union management.
--- Apply senior experience and expert knowledge applicable to a variety of disciplines and systems, including principles of processes and functionality. Responsible for analyzing impact on current procedures and operations for business process changes; analyze, research, and develop both business process solutions and system development solutions for system processes and functionality. Coordinate with Project Management and HHCU staff on various projects or requests. Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts regarding configuration, process, work flow and reporting. Understand system connections, workflows, interfaces, and how they affect each other.
--- Analyze and review reports and processes to assure conformance with standardized system functionality, operating procedures, and regulations, and participate in work groups and department-wide improvement projects and initiatives for HHCU. Serve as control point for analyzing requirements to ensure standardization of system functionality, business processes, and compliance.
--- Provide support to internal end-users of different systems. Support users with technical advice and problem resolution. Identify and procure the hardware and software needed to satisfy user requirements. Interface with vendors to obtain required equipment and software in a timely manner while ensuring proper audit and budget controls are met. Work under limited to moderate supervision to analyze and solve mildly complex operational and systems-related issues. Assist with IT Processing Schedules on rotational basis including daily, weekly, monthly, month-end, and year-end.
--- Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats. Design new computer programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications. Improve systems by studying current practices and designing modifications. Recommend controls by identifying problems and writing improved procedures. Maintain system protocols by writing and updating procedures.
--- Maintain current system versioning. Research changes in upcoming system versions and other integrated applications. Design, document, build, test and deploy enhancements. Maintain and utilize the test environment, and perform routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption. Develop Quality Assurance program to complete deliverables, test solutions, record issues and implement changes, as needed. Perform Integration Testing and User Acceptance Testing (UAT) and Functionality Testing Define and review test plans as needed.
--- Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes. Prepare data sets, statistical reports, and computer applications to support financial analysis work. Create and maintain databases and management reports; analyze and interpret data to identify anomalies, trends, and opportunities for improvements. Prepare reports by collecting, analyzing, and summarizing information. Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality. Create ad hoc reports as requested by management, sales, and operations staff.
--- Assist with junior members of the team and less experienced peers. Serve as technical escalation point for issues that are unable to be resolved by traditional support roles.

PM19--- Professional, well-developed interpersonal skills necessary for projecting a positive image as representative for the Credit Union.
--- Bachelor's Degree in a Computer Science or related field.
--- Minimum 5 years professional IT experience in a related role administering systems and working within project teams. Experience working in a financial institution preferred.
--- Demonstrated experience in business analysis, system administration, project management, and the implementation and development of internal and external facing IT systems, preferably banking and e-Commerce platforms. Ability to identify problems and determine accuracy and relevance of information and to use sound judgment to generate and evaluate alternatives and to make recommendations.
--- Ability to work with users to assess needs, provide assistance, resolve problems, and satisfy expectations. Strong analytical and communication skills.
Work Environment/Physical Demands
--- Works in a typical administrative setting with climate control and appropriate lighting
--- Maintenance operations will require standing, bending, kneeling, etc.
--- Work requires occasionally lifting up to forty pounds.

Other Duties

Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.PI208475092

Keywords: Hoosier Hills Credit Union, Bloomington , Information Systems Analyst, Professions , Bedford, Indiana