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CUSTOMER SERVICE REPRESENTATIVE

Company: SPRINGS VALLEY BANK & TRUST COMPANY
Location: Paoli
Posted on: November 24, 2022

Job Description:

*JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE*

*DEPARTMENT: Deposit Operations*

*LOCATION: Paoli, Indiana (Paoli Banking Center)*

*CLASSIFICATION: Non - Exempt*

*REPORTS TO: Banking Center Manager*

*SUPERVISES: No supervisory responsibilities*

*JOB SUMMARY: Provides exceptional customer service and maintains a customer focused culture.*

*MAJOR DUTIES & RESPONSIBILITIES: *
* Is responsible for comprehensive, prompt and efficient customer transactions. Receives & cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.
* Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately.
* Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.
* Promotes and explains financial institution services and products based on customer's needs, within compliance of financial institutions standards.
* Identifies cross-sell opportunities and refers customer to appropriate sales member.
* Assists in the night depository function.
* Ensures deposit area is properly stocked with forms, supplies, etc.
* Performs Branch Capture of transactions.
* Continually increases product and service knowledge, to meet customer demands.
* Makes product and service recommendations to Banking Center Managers.
* Responsible for complying with all financial institutions policies and procedures.
* Actively achieves individual sales, referral, operational, and community involvement goals.
* Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc---
* Performs other duties as assigned.

*EDUCATION & EXPERIENCE: *
* High school diploma or equivalent.
* Two or more years of personal banker experience (including completion of in-house training)
* Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc---)
* Good interpersonal communication, organizational, mathematical and computer skills.

*EOE, including disability/vets*

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Profit sharing
* Tuition reimbursement
* Vision insurance
Schedule:
* Day shift
Supplemental pay types:
* Bonus pay

Work Location: One location%58047475%

Keywords: SPRINGS VALLEY BANK & TRUST COMPANY, Bloomington , CUSTOMER SERVICE REPRESENTATIVE, Sales , Paoli, Indiana

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