CUSTOMER SERVICE REPRESENTATIVE
Company: SPRINGS VALLEY BANK & TRUST COMPANY
Posted on: November 24, 2022
*JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE*
*DEPARTMENT: Deposit Operations*
*LOCATION: Paoli, Indiana (Paoli Banking Center)*
*CLASSIFICATION: Non - Exempt*
*REPORTS TO: Banking Center Manager*
*SUPERVISES: No supervisory responsibilities*
*JOB SUMMARY: Provides exceptional customer service and maintains a
customer focused culture.*
*MAJOR DUTIES & RESPONSIBILITIES: *
* Is responsible for comprehensive, prompt and efficient customer
transactions. Receives & cashes checks and cash for accounts,
verifies amounts and examines checks for proper completion, and
enters transactions into computer records.
* Balances cash drawer and compares totals to computer-generated
sheet. Reports any discrepancies to the supervisor immediately.
* Accepts a variety of customer requests, such as account holds,
stop-payment orders, address changes and similar special
* Promotes and explains financial institution services and products
based on customer's needs, within compliance of financial
* Identifies cross-sell opportunities and refers customer to
appropriate sales member.
* Assists in the night depository function.
* Ensures deposit area is properly stocked with forms, supplies,
* Performs Branch Capture of transactions.
* Continually increases product and service knowledge, to meet
* Makes product and service recommendations to Banking Center
* Responsible for complying with all financial institutions
policies and procedures.
* Actively achieves individual sales, referral, operational, and
community involvement goals.
* Has the ability to perform new account activities, back-up head
personal banker, ATM oversight, EFT, etc---
* Performs other duties as assigned.
*EDUCATION & EXPERIENCE: *
* High school diploma or equivalent.
* Two or more years of personal banker experience (including
completion of in-house training)
* Proven ability to cross-sell, perform new account activities,
and/or other higher-level activities (ATM, EFT, etc---)
* Good interpersonal communication, organizational, mathematical
and computer skills.
*EOE, including disability/vets*
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Profit sharing
* Tuition reimbursement
* Vision insurance
* Day shift
Supplemental pay types:
* Bonus pay
Work Location: One location%58047475%
Keywords: SPRINGS VALLEY BANK & TRUST COMPANY, Bloomington , CUSTOMER SERVICE REPRESENTATIVE, Sales , Paoli, Indiana
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