Contact Center Service Agent

Company: Centra Credit Union
Location: Columbus
Posted on: January 23, 2023

Job Description:

#### Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you

Centra Credit Union has an exciting opportunity as a Full Time onsite
Contact Center Service Agent in Columbus, IN.

The minimum starting wage for this opportunity is $20.64 per hour.

**ESSENTIAL FUNCTIONS**:

***This position may be required to perform additional duties as
requested. Reasonable accommodations may be made to enable individuals
with disabilities to perform.***

- Provides Member service and engagement via inbound calls.
- Consults, aids, and provides education to Members on financial
alternatives, products, and promotions at the Credit Union.
- Assist Members in troubleshooting Centra Phone, Website, Billpayer,
Debit/Credit Cards issues, Mobile Banking, and all other products
and services.
- Execute and develop collaboration within the organization and other
Departments to ensure a team effort and positive Member experience
delivery.
- Meet or exceed key product/service goals within the department to
ensure profitable and sound business practices for the Credit Union.
- Maintain ongoing communication with supervisor, informing him/her of
all pertinent problems, irregularities, new developments, changes,
or other important information discovered via Member engagement.
- Maintain Compliance with all Credit Union policies, procedures,
compliance, and security protocols

**EDUCATION and EXPERIENCE** (Equivalent combination of Education and
Experience will be considered.)

- High School Diploma or General Education Diploma (GED)
- Under one year of similar or preparatory experience.

Note: Hours of Operation are 8AM-6PM Monday thru Friday and Saturday
8:00AM to 2:00PM.

Centra is an Equal Opportunity Employer.

Equal Opportunity Employer - minorities/females/veterans/individuals
with disabilities/sexual orientation/gender identity

Keywords: Centra Credit Union, Bloomington , Contact Center Service Agent, Sales , Columbus, Indiana