Ticketing Operations Manager (Advertising/Sales Specialist)
Company: Indiana University
Location: Bloomington
Posted on: April 18, 2024
Job Description:
Special Instructions SummaryCandidates are strongly encouraged
to apply by 4/12/2024. DepartmentAUDITORIUM
(BA-AUTM-IUBLA)Department InformationSince opening its doors in
1941, IU Auditorium has served as a university and community
gathering place, hosting a diverse array of world-class artists,
entertainers, musicians, and lecturers in its 3,200-seat theatre.
For more than 80 years, the Auditorium has hosted the world's top
performers and speakers, from the Metropolitan Opera and Les
Miserables to Jerry Seinfeld, and Yo-Yo Ma. As the leading
performing arts organization in South Central Indiana in terms of
quality, leadership, innovation, and overall guest satisfaction, IU
Auditorium exists to create world-class arts and event experiences
at Indiana University.In addition to the wide variety of arts and
entertainment events, the Auditorium continues to serve as the
community's gathering place, hosting a variety of university
ceremonies, orientation programs, conferences, weddings, and
special events. With a focus on student exposure and interaction
with the arts, the Auditorium is ensuring its vital role in the
greater university for years to come. We are excited to welcome
into our Auditorium family a dynamic team member who can uphold our
reputation of providing expert and professional ticketing, event,
and guest services while engaging with a diverse array of artists,
tours, students, and local clients.For more information about IU
Auditorium.For information about the generous benefits offered by
IU, click here. Job SummaryDepartment-Specific Responsibilities
- Box Office Operations
- Oversees box office operations and subscription processing for
IU Auditorium, IU Cinema, and IU Theatre and Drama including staff
training, logistics, and ticket distribution.
- Ensures adherence of all box office policies and procedures,
including data security compliance and customer inquiries.
- Builds and maintains events/subscriptions in the ticketing
system for IU Cinema and IU Theatre and Drama. Assists with IU
Auditorium, Simon Skjodt Assembly Hall, and Memorial Stadium event
builds and inventory management as needed.
- Recruits, trains, and supervises 30-40 student part-time staff
in day-to-day box office operations including selling, refunding,
and exchanging tickets, including subscription, single ticket, and
group purchases.
- Schedules box office staff for approximately 400 events per
calendar year.
- Collaborates with Guest Services Manager to ensure ticket-taker
staff is well-trained on ticket scanning system and related
policies. Operates the Auditorium box office during events;
prepares reports for event settlements; handle and process daily
deposits.
- Provides staff and assist Director of Ticketing and Sales in
management of event day box office operations for non-athletic
events at Simon Skjodt Assembly Hall and Memorial Stadium, and
off-site events, including Little 500.
- Provides on-call support for non-Auditorium events.
- Stays current in ticketing, performing arts, and live events
industries.
- Other related duties as assigned.
- Data and Equipment Management
- Assists with data management needs, provide reports, and pull
data as requested, ensuring privacy policies are met.
- Ensures data segmentation with local and regional ticketing
clients. Perform data cleansing operations and ensure clean data
imports to ticketing system. Archive ticket system database.
- Ensures functionality of system hardware and software and serve
as primary point for regional and Bloomington campus box offices,
escalating as needed.
- Ensures Ticketmaster contract compliance.
- Marketing Sales and Development
- Develops and manages year-round group sales campaigns in
collaboration with the Audience Engagement department.
- Develops relationships with group sales clients in
collaboration with the Assistant Director of Education and
Engagement. Oversee communication and order completion with
potential groups and confirmed groups.
- In collaboration with the Director of Ticketing and Sales,
recommends cost containment and other strategies for increasing
departmental revenue through inventory management, dynamic pricing,
and data analysis.
- Generates customer data lists for marketing, box office, and
development initiatives.
- Collaborates with the development office on fulfillment of
donor ticket purchases, upgrades, and exchanges. General
Responsibilities
- Independently initiates advertising/sales agreements with
clients, applying volume or group discounts when appropriate.
- Regularly conveys various product/service and/or advertising
options to potential customers and answers questions about policies
and procedures; acts as a liaison with creative services and
production staff when applicable.
- Creates advertising/sales plans and recommends cost-savings and
revenue-increasing strategies to manager.
- Responds to customer inquiries and regularly provides quotes,
terms and conditions, and creates contracts.
- Prepares and interprets reports of advertising and sales
figures; independently corrects basic issues.
- May provide guidance to Advertising/Sales Assistants or hourly
employees.QualificationsEDUCATIONRequired
- Bachelor's degree in advertising, marketing, or related
fieldWORK EXPERIENCEPreferred
- 2 years of ticket office management experience or in a position
involving sales operations, customer service, and customer/client
data tracking and reportingLICENSES AND CERTIFICATESPreferred
- Possesses a valid driver -s license with the ability to be
insured by Indiana UniversitySKILLSRequired
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic
environment
- Seeks to acquire knowledge in area of specialty
- Establish and maintain internal and external relationships
- Demonstrate interest, enthusiasm, and affinity for working with
people
- Proficiency in Microsoft Office, Excel, and database
applications and the ability to effectively use 2-way radios and
other event-related equipment
- Strong understanding of standard accounting procedures
- Commitment to working with people from diverse backgrounds and
commitment to cultural competence
- Demonstrated time management and priority setting skills
- Efficient leadership practices encompassing personnel
management and supervision
- Ability to interpret and implement written procedures and
policies, and assess office needs (make recommendations on
staffing, equipment, and other program requirements) Preferred
- Experience with live event ticketing systems Working Conditions
/ DemandsThis role requires the ability to effectively communicate
and to operate a computer and other standard office productivity
equipment. The position involves sedentary work as well as periods
of time moving around an office environment and the campus. This
role requires the ability to move through a crowded multi-level
facility and stand for prolonged periods of time. The person in
this role must be able to perform the essential functions with or
without an accommodation. Tight deadlines may create some degree of
stress.Work LocationBloomington, IndianaAdvertised SalarySalary for
this position is $43,000 - $53,000 annually.Work HoursMonday -
Friday 10:00 AM - 5:00 PM, plus nights and weekends for events
Benefits OverviewFor full-time staff employees, Indiana University
offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to
vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)Learn more about our benefits
by reviewing our online Benefits Brochure.Job ClassificationCareer
Level: CoreFLSA: ExemptJob Function: Marketing & CommunicationsJob
Family: Advertising & SalesClick here to learn more about Indiana
University's Job Framework.Posting DisclaimerThis posting is
scheduled to close at 11:59 pm EST on the advertised Close Date.
This posting may be closed at any time at the discretion of the
University, but will remain open for a minimum of 5 business days.
To guarantee full consideration, please submit your application
within 5 business days of the Posted Date.If you wish to include a
cover letter, you may include it with your resume when uploading
attachments.Equal Employment OpportunityIndiana University is an
equal employment and affirmative action employer and a provider of
ADA services. All qualified applicants will receive consideration
for employment based on individual qualifications. Indiana
University prohibits discrimination based on age, ethnicity, color,
race, religion, sex, sexual orientation, gender identity or
expression, genetic information, marital status, national origin,
disability status or protected veteran status. Indiana University
does not discriminate on the basis of sex in its educational
programs and activities, including employment and admission, as
required by Title IX. Questions or complaints regarding Title IX
may be referred to the U.S. Department of Education Office for
Civil Rights or the university Title IX Coordinator. See Indiana
University's Notice of Non-Discrimination here which includes
contact information.Campus Safety and SecurityThe Annual Security
and Fire Safety Report, containing policy statements, crime and
fire statistics for all Indiana University campuses, is available
online. You may also request a physical copy by emailing IU Public
Safety at iups@iu.edu or by visiting IUPD.Contact UsRequest
SupportTelephone: 812-856-1234
Keywords: Indiana University, Bloomington , Ticketing Operations Manager (Advertising/Sales Specialist), Sales , Bloomington, Indiana
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