Customer Experience Rep
Company: Fidelity Investments
Location: North Vernon
Posted on: August 5, 2022
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Job Description:
Job Description Do you enjoy helping others? Are you the ---go
to person--- at work or in your community? Would your friends and
peers describe you as friendly and curious? We really should
talk--- Fidelity wants extraordinary people with a passion for
assisting others as candidates for a Customer Relationship Advocate
(CRA) position. We have positions for those with and without
college degrees---and if you don---t yet have a degree but want one
--- we support that too. To assist you with your higher education
goals, Fidelity offers tuition reimbursement programs that can help
you further your education . No finance background---No problem
Yes, we are in financial services, but not in the old-fashioned way
you might be thinking. If you come to us knowing the industry ---
great, but if you need support learning --- that works too. We will
provide you what you need through a paid world class training
program to set you up for success. If you can bring us your
dedication for helping others --- we---ll teach you the financial
expertise and assist you with becoming a licensed broker. At
Fidelity, the customer experience is our top priority, and we---re
looking for individuals that: Have relationship building skills and
are committed to providing excellent customer service Have
experience in people facing industries including service, retail,
healthcare, or hospitality This is a full-time hourly phone
position that also offers the opportunity to work extra hours based
on the business needs and your availability. Regular participation
at our on-location sites is an important part of our culture.
Please be mindful of commute distance when considering applying.
Relocation assistance may be available for those who meet
eligibility requirements The Purpose of Your Role The CRA role is
an integral part of a broader team that takes incoming calls from
our customer base while addressing customer service issues. We are
looking for candidates who wish to gain financial expertise while
growing professionally. Our successful CRAs assist clients with a
broad range of needs including answering questions about their
account balances to guiding them to the appropriate resources. The
goal remains consistent for all interactions: help customers feel
more confident, make clearer decisions, and achieve their own
financial dreams . Our Investments in You Our benefit programs
(opens in a new tab) are crafted to help you and your loved ones
strike the perfect balance. Sound too good to be true? See for
yourself and learn more about our benefits offerings: Click to hear
from a few of our associates about the outstanding benefits
Fidelity offers: Benefits at Fidelity Investments (opens in a new
tab) Click here for a local news story about how we are helping our
employee---s payback their student loan debt(opens in a new tab)
Training for Your Role We offer a paid, industry-leading
development program that will fully prepare you to engage with
customers while acquiring your Series 7 and 63 licenses. Click to
learn more about Training Opportunities at Fidelity(opens in a new
tab) and how we support our associates to obtain their securities
licenses COVID work policy Safety is our top priority. Once we can
be together in person with fewer safety measures, this role will
move to our dynamic working approach. You'll be spending some of
your time onsite Learn More: Dynamic Working (opens in a new tab)
Certifications:Series 07 - FINRA, Series 63 - FINRA Company
Overview Fidelity Investments is a privately held company with a
mission to strengthen the financial well-being of our clients. We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients--- money. Join Us At Fidelity, you---ll find endless
opportunities to build a meaningful career that positively impacts
peoples--- lives, including yours. You can take advantage of
flexible benefits that support you through every stage of your
career, empowering you to thrive at work and at home. Honored with
a Glassdoor Employees--- Choice Award, we have been recognized by
our employees as a Best Place to Work in 2022. And you don---t need
a finance background to succeed at Fidelity---we offer a range of
opportunities for learning so you can build the career you---ve
always imagined. Many of our associates are continuing to work
remotely temporarily due to COVID-19. When Fidelity employees
eventually return to the office, our goal is for most people to
work flexibly in a way that balances both personal and business
needs with time onsite and offsite through what we---re calling
"Dynamic Working." We invite you to Find Your Fidelity at
fidelitycareers.com. Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging. Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Leave of
Absence/Accommodation Team by sending an email to accommodations
fmr.com, or by calling 800-835-5099, prompt 2, option 3. We welcome
those with experience in jobs such as Sales Floor, Key Holder, and
Cashier and others in the Retail to apply.
Keywords: Fidelity Investments, Bloomington , Customer Experience Rep, Other , North Vernon, Indiana
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